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For Companies At a Glance
- Tasks: Coordinate product returns, repairs, and shipping to ensure smooth operations.
- Company: Established tech and manufacturing business with a focus on quality service.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Be the key player in enhancing customer satisfaction through efficient logistics.
- Qualifications: Experience in repairs coordination or logistics, strong organisational skills required.
- Other info: Fast-paced environment with a collaborative team culture.
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Location: On‑Site, Hook, Hampshire
Salary: ÂŁ35,000 to ÂŁ40,000
Employment Type: Permanent
Working Arrangements: This is an on‑site role, working closely with repairs, customer service, engineering, and logistics teams to keep product returns and repairs running smoothly. A long‑established technology and manufacturing business is seeking a Repairs & Shipping Coordinator to take ownership of the full return‑to‑repair‑to‑dispatch cycle. This is a hands‑on, operationally critical role where you’ll ensure products are returned correctly from customers, coordinate internal repair activities, and manage outbound logistics to get fixed units back to customers quickly and accurately. You’ll work closely with service, engineering, and warehouse teams to maintain flow, minimise turnaround times, and uphold a high‑quality customer experience.
Key Responsibilities
- Coordinate the return of products from customers, ensuring correct documentation, tracking, and receipt.
- Act as the central point of contact for all repair activities, allocating work and monitoring progress to maintain fast turnaround times.
- Work closely with the repair team to prioritise workloads, resolve bottlenecks, and maintain accurate status updates.
- Prepare and manage outbound shipments of repaired products, ensuring correct packaging, labelling, and courier arrangements.
- Maintain accurate records across ERP/CRM systems, including return authorisations, repair notes, and shipping details.
- Communicate with customers and internal teams to provide updates, clarify requirements, and support smooth return and dispatch processes.
- Monitor KPIs such as turnaround time, repair throughput, and shipping accuracy, contributing to continuous improvement across the service function.
About You
- Experience in repairs coordination, returns processing, logistics administration, or a similar operational role.
- Strong organisational skills with the ability to manage multiple moving parts in a fast‑paced environment.
- Confident communicator who enjoys working cross‑functionally to keep processes flowing.
- Comfortable using ERP/CRM systems and maintaining accurate records.
- Proactive, detail‑focused, and committed to delivering a smooth, positive customer experience.
Qualifications
- Relevant experience in repairs, logistics, customer service, or operations, ideally within an engineering and/or manufacturing business.
For more information, please contact Cathy Swain.
Repairs & Shipping Coordinator in Hook employer: Verso Recruitment Group
Contact Detail:
Verso Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs & Shipping Coordinator in Hook
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to repairs and logistics. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks or resolved bottlenecks in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Repairs & Shipping Coordinator in Hook
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role and how your experience aligns with what we're looking for.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to highlight your relevant experience in repairs coordination and logistics. We love seeing how your skills match our needs, so make it personal!
Show Off Your Organisational Skills: In your application, give us examples of how you've managed multiple tasks in a fast-paced environment. We’re looking for someone who can keep things running smoothly, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us during the process!
How to prepare for a job interview at Verso Recruitment Group
✨Know Your Stuff
Before the interview, make sure you understand the full return-to-repair-to-dispatch cycle. Brush up on your knowledge of logistics and repairs coordination, as well as any relevant ERP/CRM systems. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've managed multiple tasks in a fast-paced environment. Think about times when you resolved bottlenecks or improved turnaround times. This will demonstrate your ability to keep processes flowing smoothly, which is crucial for this role.
✨Communicate Clearly
As a Repairs & Shipping Coordinator, you'll need to be a confident communicator. Practice articulating your thoughts clearly and concisely. Be prepared to explain how you would keep both customers and internal teams updated throughout the repair process, ensuring everyone is on the same page.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement by discussing any KPIs you've monitored in previous roles. Share how you've contributed to enhancing service functions, whether through improving shipping accuracy or reducing turnaround times. This shows that you're proactive and detail-focused, key traits for success in this position.
