At a Glance
- Tasks: Lead Oracle Cloud delivery and build strong client partnerships.
- Company: Join Version 1, a trusted tech partner with over 28 years of experience.
- Benefits: Enjoy hybrid working, competitive salary, and a strong focus on your growth.
- Other info: Be part of an award-winning team with clear career progression opportunities.
- Why this job: Make a real impact with enterprise clients and drive service excellence.
- Qualifications: Experience in service delivery and Oracle Cloud environments is essential.
The predicted salary is between 36000 - 60000 € per year.
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
Job Description
YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 5 YEARS.
Lead Oracle Cloud Delivery. Build Trusted Client Partnerships. Deliver Real Impact.
We are looking for an experienced Oracle Cloud Service Delivery Manager to take ownership of high-profile Oracle Fusion / SaaS services, ensuring exceptional delivery, strong client relationships, and measurable business value. This is a customer-facing leadership role suited to someone who thrives at the intersection of service excellence, commercial accountability, and continuous improvement within Oracle Cloud environments.
The Role
As the primary Service Delivery Manager, you will:
- Act as the trusted point of contact for clients, ensuring the successful delivery of Oracle Fusion / SaaS services.
- Build and maintain strong, long-term customer relationships, driving satisfaction and retention.
- Manage monthly financial forecasting, including team costs and project revenue performance.
- Support service design and transition, ensuring scalable, high-quality Oracle Cloud service models.
- Monitor service performance against SLAs, proactively identify risks, and implement mitigation plans.
- Drive continuous improvement initiatives, identifying value-add opportunities and optimising delivery processes.
- Provide leadership, coaching, and mentoring to delivery teams to enhance capability and performance.
Qualifications
What We’re Looking For:
- Proven experience as a Service Delivery Manager or in a similar customer-facing delivery leadership role.
- Hands-on experience with Oracle Fusion / Oracle Cloud SaaS.
- Strong understanding of Oracle Cloud environments and deployment models.
- Excellent stakeholder management, communication, and leadership skills.
- Ability to manage multiple customers, projects, and priorities simultaneously.
- Experience with Oracle E-Business Suite is advantageous but not essential.
- Relevant Oracle Cloud certifications (or equivalent experience) preferred.
Why This Role?
- Work with enterprise clients on strategic Oracle Cloud services.
- Influence service design and drive measurable improvements.
- Combine customer leadership, commercial ownership, and technical delivery.
- Opportunity to shape and grow long-term managed service relationships.
Additional Information
Why Version 1?
- Be part of a global Oracle practice of 700+ specialists.
- Work on large-scale, enterprise Oracle Cloud programmes.
- Join an award-winning consultancy recognised for innovation and delivery excellence.
- Clear career progression, strong leadership support, and genuine investment in your growth.
- A culture that values expertise, autonomy, and doing things properly.
- Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews.
- Significant training budget for certifications and further education.
- Version 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement.
- Moments that matter & enhanced maternity/paternity leave policies to support your journey.
- Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.
Benefits include:
- Quarterly performance-related profit share.
- Hybrid / Remote working flexibility.
- Pension, private healthcare, life assurance cover.
- Certified Great Place to Work for 10+ years running.
This is hybrid based with occasional travel to your nearest base office.
Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM) +447840839370 #LI-AB1 #LI-Hybrid
We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers.
Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
Oracle Cloud Service Delivery Manager (Hiring Immediately) in Newcastle upon Tyne employer: version1
Version 1 is an award-winning employer that prioritises employee well-being and growth, making it an exceptional place to work for an Oracle Cloud Service Delivery Manager. With a strong focus on career progression, mentorship, and a culture that values expertise and autonomy, employees are empowered to thrive in their roles. The hybrid working model, coupled with generous benefits such as performance-related profit sharing and a significant training budget, ensures that team members can achieve both personal and professional success while contributing to impactful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Oracle Cloud Service Delivery Manager (Hiring Immediately) in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Version 1 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Oracle Cloud Service Delivery Manager role.
✨Tip Number 2
Prepare for the interview by understanding Version 1's core values. Think about how your own values align with theirs and be ready to share examples of how you've demonstrated these in your past roles.
✨Tip Number 3
Showcase your leadership skills! Be prepared to discuss specific instances where you've successfully managed teams or projects, especially in Oracle Cloud environments. This will help you stand out as a candidate who can drive service excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Oracle Cloud Service Delivery Manager (Hiring Immediately) in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Oracle Cloud Service Delivery Manager role. Highlight your experience with Oracle Fusion and SaaS services, as well as any relevant leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of service delivery and client relationships, as these are key for us.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to deliver exceptional service and drive improvements. Numbers speak volumes, so if you’ve improved client satisfaction or reduced costs, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Version 1!
How to prepare for a job interview at version1
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle Cloud and Fusion services. Be ready to discuss specific projects you've worked on and how you've delivered value in those roles. This will show that you’re not just familiar with the technology, but that you can also apply it effectively.
✨Build Client Relationships
Since this role is all about client partnerships, think of examples where you've successfully built and maintained strong relationships. Prepare to share stories that highlight your communication skills and how you’ve driven customer satisfaction in previous positions.
✨Showcase Leadership Skills
As a Service Delivery Manager, you'll need to lead teams effectively. Be prepared to discuss your leadership style and provide examples of how you've coached or mentored team members to improve performance. This will demonstrate your capability to enhance team dynamics.
✨Prepare for Financial Discussions
You’ll be managing financial forecasting, so it’s crucial to understand how to discuss project revenue and costs. Brush up on any relevant metrics or KPIs you've managed in the past, and be ready to explain how you’ve contributed to financial success in your previous roles.
