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For Companies At a Glance
- Tasks: Shape end-to-end services that are user-centred and efficient.
- Company: Join an award-winning tech company with a strong focus on employee wellbeing.
- Benefits: Enjoy flexible working, career progression, and a comprehensive benefits package.
- Why this job: Make a real impact by designing innovative services in a collaborative environment.
- Qualifications: Experience in service design, excellent communication, and ability to work in agile teams.
- Other info: Be part of a diverse team committed to social and community initiatives.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. Weâre also an awardâwinning employer reflecting how employees are at the heart of Version 1.
Weâve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year â EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.
As a consultancy and service provider, Version 1 is a digitalâfirst environment and we do things differently. Weâre focused on our core values; using these weâve seen significant growth across our practices and our Digital, Data and Cloud team Investigation is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastestâgrowing consultancies globally.
Job Description
Weâre looking for a strategic, systemsâminded Service Designer to join our growing design capability. Youâll work at the heart of multidisciplinary teams \â.\â to shape endâtoâend services that are accessible, efficient, and centred around real user needs.
Service Designers at V1 work across the full service lifecycle, from discovery through to live. Youâll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidenceâbased decisions.
Youâll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. Youâll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
Youâll work on a range of highâprofile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system.
Typical projects
Education
- Enable people in prison to receive better and more tailored education and training.
- Help local authorities carry out skills assessments on social workers.
- Share sensitive information about children between multiple agencies.
- Support teachers with their professional development.
- Reduce administrative burden of schools and teachers.
- Support teachers enhance their skills and career development to ensure children get excellent teaching standards.
- Ensure the Teaching Regulation Agency handles teacher data safely and accurately.
Qualifications
- Can simplify complexityâcutting through noise to make services usable, scalable and understandable for teams and users
- Are comfortable working in ambiguity and helping teams find direction
- Can plan and lead workshops and navigate, manage and influence diverse stakeholders
- Understand and design for accessibility and inclusion across channels and touchpoints
- Can define the service vision and unite a team around it
- Feel confident pitching the value of service design to colleagues, clients and stakeholdersâincluding those unfamiliar with it
- Have excellent communication skills, able to adapt information to different audiences and mediums
- Can build a strong evidence base to support design decisionsâand clearly explain or defend those decisions when challenged
- Canorgd interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact
- Think beyond the immediate problem to design services that are sustainable, strategic and futureâproof
- Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output towys audience learning preferences
- Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalat issues constructively
- Work with clients, not just for themâcoâcreating solutions as one team, and building trusted, respectful partnerships
- Have experience working in agile, multidisciplinary teams
- Understand and can effectively use designâthinking, systems thinking and coâdesign techniques to help guide teams and make decisions
- Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential
verla>l>Confident with toolséŠé like Miro and Lucid with basic level of Figma
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellâbeing, professional growth, and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of techârelated benefits, including an innovative Tech Scheme to help keep our team members upâtoâdate with the latest technology.
We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towardsŐžÖÖÖŐ« glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
Our employeeâdesigned Profit Share scheme divides a portion of our companyâs profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
Ashley Smith â Talent Acquisition Capability Partner
Seniority level
MidâSenior level
Employment type
Fullâtime
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase yourŃлаŃĐ° chances of interviewing at Version 1 by 2x.
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Senior Service Designer employer: Version 1
Contact Detail:
Version 1 Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Senior Service Designer
âšTip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
âšTip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your skills in simplifying complexity and working with diverse teams. Confidence is key!
âšTip Number 3
Donât just apply anywhereâfocus on companies that align with your values. At StudySmarter, we believe in investing in our people, so look for employers who do the same. Check out our website for opportunities that resonate with you!
âšTip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Senior Service Designer
Some tips for your application đ«Ą
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with service design, collaboration in multidisciplinary teams, and any relevant tools youâve used. We want to see how your skills align with our needs!
Showcase Your Communication Skills: Since communication is key in this role, give examples of how you've effectively conveyed complex ideas to different audiences. Whether itâs through workshops or presentations, let us know how youâve made an impact!
Demonstrate Your Problem-Solving Abilities: We love candidates who can simplify complexity! Share specific instances where youâve tackled ambiguous situations and led teams towards clear solutions. This will show us your strategic mindset.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, we canât wait to hear from you!
How to prepare for a job interview at Version 1
âšKnow Your Service Design Inside Out
Make sure youâre well-versed in the principles of service design, especially how they apply to complex systems. Be ready to discuss your past experiences and how you've simplified complexity in your previous roles.
âšPrepare for Collaborative Scenarios
Since you'll be working with multidisciplinary teams, think of examples where you've successfully collaborated with diverse stakeholders. Be prepared to share how you navigated difficult conversations and built consensus.
âšShowcase Your Workshop Skills
Version 1 values the ability to plan and lead workshops. Come equipped with a few ideas on how you would facilitate a workshop around service design, and be ready to discuss your approach to engaging participants.
âšDemonstrate Your Data Savvy
Be prepared to talk about how youâve used performance data to inform your design decisions. Have examples ready that illustrate how youâve built an evidence base to support your choices and how you measure success.
