Senior Change & Transformation Consultant

We are looking for an experienced Change & Transformation Consultant to join our growing capability. You will work at the heart of multidisciplinary teams to design and deliver sustainable organisational change that enables our clients to adapt, transform and thrive in an evolving digital landscape.

Change & Transformation Consultants guide organisations through the full change lifecycle from understanding the current state to co‑creating desired outcomes with clients through to delivering and embedding lasting transformation. You will work across a range of transformation initiatives including implementing new ways of working (such as agile product management or DevOps), managing AI adoption and governance, supporting the introduction of new digital services and helping organisations build resilience and adaptability.

You will collaborate closely with product managers, service designers, user researchers, business analysts, technical leads and senior stakeholders. Your role is to ensure that change isn’t just designed but successfully adopted, building capability, addressing resistance and creating the conditions for transformation to stick.

• Have proven experience applying established change management methodologies such as ADKAR, PROSCI, Kotter's 8‑Step Process or Lean Change Management.
• Can assess organisational readiness for change, identify risks and barriers, and design tailored change strategies.
• Are skilled at stakeholder mapping and engagement, identifying change champions, resistors and influencers across all levels of an organisation.
• Can design and deliver change communications, training plans and adoption strategies that resonate with different audiences.
• Understand how to measure change success through adoption metrics, behaviour change indicators and cultural assessment.
• Have experience creating change impact assessments and transition plans.
• Can coach leaders and teams through transformation, building internal change capability.

• Are skilled at rapidly assessing and mapping organisations, understanding structures, cultures, processes and ways of working.
• Can facilitate discovery sessions to uncover pain points, blockers and opportunities for transformation.
• Use diagnostic tools and frameworks to assess organisational maturity and capability gaps.
• Can synthesise complex information from multiple sources to create a clear picture of the current state.
• Are comfortable conducting stakeholder interviews, workshops and observations to build understanding.

• Can facilitate collaborative workshops that bring together diverse stakeholders to define transformation goals and success criteria.
• Are skilled at translating strategic ambitions into actionable change initiatives.
• Can help clients articulate the why of change in ways that motivate and inspire.
• Use co‑design approaches to build ownership and buy‑in for transformation.
• Can balance client aspirations with practical constraints and organisational reality.

• Have hands‑on experience delivering change programmes from initiation through to embedding.
• Can design and implement change interventions from capability building, process redesign to cultural change initiatives.
• Are comfortable working in ambiguity and helping teams find direction through complex transformations.
• Can plan and facilitate workshops that drive progress and decision‑making.
• Know when to adapt change approaches based on feedback and emerging insights.
• Are skilled at navigating difficult conversations and resistance, helping teams find common ground.

• Have experience supporting organisations to adopt new ways of working such as agile delivery, product management or DevOps practices.
• Understand the organisational implications of digital transformation and can help organisations prepare for and adapt to new technologies.
• Have worked on AI implementation programmes, including governance, policy adoption, capability building and ethical considerations.
• Can assess how new products or services impact organisational structures, roles and ways of working.
• Have knowledge of organisational resilience and can help organisations become more adaptive and future‑ready.
• Are familiar with progressive organisational models (such as sociocracy, self‑management or network‑based structures) and when to apply them.

• Think beyond immediate problems to understand interconnections and system‑wide impacts.
• Have a working understanding of service design principles and can collaborate effectively with service designers.
• Can visualise complex systems and change journeys through journey maps, stakeholder maps, impact assessments or organisational diagrams.
• Understand how organisational change connects to service delivery and user experience.

• Have excellent communication skills able to adapt messages to different audiences from front‑line staff to C‑suite executives.
• Can build compelling cases for change using evidence, storytelling and data.
• Are skilled at influencing without authority and building coalitions for change.
• Can create change narratives that address concerns and build confidence.
• Feel confident pitching the value of change management to colleagues, clients and stakeholders, including those who see it as optional or unnecessary.

• Work with clients not just for them but co‑creating solutions as one team and building trusted, respectful partnerships.
• Have experience working in agile multidisciplinary teams.
• Can coach and mentor others in change management approaches.
• Build psychological safety and create environments where people feel safe to challenge and contribute.

• Are confident with collaboration tools like Miro and Lucid.
• Can interpret performance data and organisational metrics to inform change decisions.
• Understand and can effectively use change management frameworks, systems thinking and co‑design techniques.

• Have experience working to the Service Standard or within the public sector.
• Have worked on large‑scale digital transformation programmes.
• Have experience with AI governance and implementation.
• Hold PROSCI or similar change management certifications.
• Have experience with agile coaching or organisational design.

You will work on a range of high‑profile transformation projects which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include:

• Implementing agile ways of working: Supporting a government department to transition from waterfall project delivery to agile product management, including upskilling teams, redesigning governance and building new rituals and practices.
• AI adoption and governance: Leading change management for the roll‑out of AI‑powered tools in schools, including developing adoption strategies addressing concerns about job impact and implementing responsible AI policies.
• DevOps transformation: Helping a public sector organisation adopt DevOps practices, including cultural change, new team structures and capability building for continuous delivery.
• Digital service implementation: Managing the organisational change associated with new digital services for vulnerable families, including process redesign, training for front‑line staff and change impact on multiple agencies.
• Organisational resilience: Supporting local authorities to build more adaptive and resilient ways of working, including introducing networked team structures and distributed decision‑making.
• Product management capability: Building product‑management maturity in organisations new to this approach, including defining roles, establishing road‑mapping practices and coaching leaders.
• Service transformation impact: Assessing and managing the organisational implications of new education services, including impacts on teacher roles, administrative processes and inter‑agency collaboration.
• Regulatory change: Supporting the Teaching Regulation Agency through changes in data handling requirements and AI‑assisted decision‑making, ensuring compliance whilst building staff confidence and capability.

What we can offer your career: We lead with kindness, empathy and curiosity. We believe good teams are built on trust, psychological safety and shared purpose. We’re committed to creating a no‑blame culture where people support each other, take pride in their work and lift each other up. We value strong team bonds just as much as strong outcomes. We’re building an environment where everyone feels safe, respected and valued – especially people from marginalised or under‑represented communities. You’ll be supported to show up as yourself, contribute fully and grow your career in a way that works for you. Competitive benefits and recognition with development and career progression.

Remote Work: No

Employment Type: Full‑time