At a Glance
- Tasks: Manage client relationships and ensure successful service delivery.
- Company: Join an award-winning tech company with a strong focus on employee wellbeing.
- Benefits: Enjoy flexible working, generous holiday allowance, and comprehensive health benefits.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by driving customer success in a dynamic environment.
- Qualifications: 8+ years in Service Delivery Management with strong communication skills.
The predicted salary is between 60000 - 75000 € per year.
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We are an award-winning employer reflecting how our employees are at the very heart of what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We are a core values driven company, we hire people who share our values, and we reward those who display and foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!
Job Description
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
Roles & Responsibilities
- Service Reporting: Produce both customer and internal service reporting.
- Service Reviews: Conduct regular reviews with customers.
- Customer Management: Handle escalations, issues, problems, and requirements.
- Financial Management: Oversee invoicing and financial aspects of assigned accounts.
- Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
- Compliance: Ensure ISO20000 compliance and best practices.
- Service Improvement: Identify and implement continual service improvement initiatives.
- Risk Management: Manage business risk and ensure business continuity.
- Customer Satisfaction: Achieve targets and drive improvement initiatives.
- Business Development: Explore and drive opportunities for new or additional work within existing customers.
Qualifications
Essential skills and Experience
- Experience: 8+ years in Service Delivery Management.
- Language: Fluency in English.
- Communication: Strong verbal and written communication skills.
- Customer Service: Proven experience in customer service and relationship management.
- Analytical Skills: Strong analytical abilities.
- Revenue Generation: Track record of driving revenue opportunities.
- Process Orientation: Ability to work within a process-driven environment.
- Forecasting: Experience in monthly forecasting of financials.
- Initiative: Self-starter with the ability to drive assignments and escalate when necessary.
- Teamwork: Team player with a strong customer-centric ethos.
- ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition.
Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work-life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1's Annual Excellence Awards & Call-Out platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
And many more exciting benefits drop us a note to find out more.
Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.
Service Delivery Manager in Newtownabbey employer: Version 1
Version 1 is an award-winning employer that prioritises employee wellbeing and professional growth, offering a comprehensive benefits package including flexible working arrangements, financial wellbeing initiatives, and generous holiday allowances. With a strong focus on career progression through mentorship and development programmes, employees are encouraged to thrive in a diverse and inclusive environment that values their contributions and perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service delivery management. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak with potential employers, highlight specific examples of how you've improved customer satisfaction or driven revenue in previous roles. We want to see your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in managing client relationships and any relevant achievements that align with our values and the job description.
Showcase Your Communication Skills:Since strong verbal and written communication skills are key for this role, don’t shy away from demonstrating these in your application. Use clear, concise language and make sure your documents are well-structured and free of errors.
Highlight Your Analytical Abilities:We love candidates who can think critically! Include examples of how you've used your analytical skills to drive service improvements or manage financial aspects in previous roles. This will show us you’re a great fit for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re genuinely interested in joining our team at Version 1!
How to prepare for a job interview at Version 1
✨Know Your Stuff
Before the interview, make sure you understand the company’s services and how they align with your experience. Brush up on your knowledge of ITIL v4 and service delivery management principles, as these will likely come up in conversation.
✨Showcase Your Customer Management Skills
Prepare examples that highlight your experience in managing client relationships and handling escalations. Think about specific situations where you turned a challenging customer interaction into a positive outcome.
✨Be Ready to Discuss Financials
Since financial management is key for this role, be prepared to talk about your experience with invoicing, forecasting, and revenue generation. Bring examples of how you've successfully managed project costs and driven revenue opportunities.
✨Emphasise Continuous Improvement
Version 1 values service improvement initiatives, so think of instances where you identified gaps and implemented solutions. Be ready to discuss how you can contribute to continual service improvement within their framework.
