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For Companies At a Glance
- Tasks: Lead customer success, drive delivery excellence, and manage commercial performance for key accounts.
- Company: Join Version 1, a trusted tech partner with over 28 years of experience.
- Benefits: Enjoy flexible working, competitive pay, and a focus on your wellbeing and professional growth.
- Why this job: Shape customer success strategy and make a real impact on business performance.
- Qualifications: Experience in financial services, strong leadership, and excellent communication skills required.
- Other info: Be part of a supportive culture that values transparency, accountability, and empowerment.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3600+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
Job Description
About the Role
As a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence. This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfaction.
What You'll Do
- Lead Customer Relationships
- Build trusted partnerships with senior customer stakeholders
- Lead governance including steering committees and performance reviews both internally and directly with the Customer
- Manage escalations proactively and ensure rapid resolution
- Drive customer satisfaction targets and retention
- Drive Delivery Excellence
- Provide strategic oversight across all customer engagements
- Lead multi-disciplinary teams and ensure consistent quality
- Implement best practices and drive continuous improvement
- Own on-time, on-budget delivery across all projects
- Own Commercial Performance
- Manage financial performance
- Identify growth opportunities and drive expansion within accounts
- Support contract negotiations, renewals, and change control
- Collaborate with Commercial teams to develop new opportunities
- Build High-Performance Teams
- Foster a culture of transparency, accountability, and empowerment
- Promote employee engagement and professional development
Qualifications
What We're Looking For
- Experience of working in a similar role in the Financial Services market, preferably in the Capital Markets domain
- Exceptional leadership and stakeholder management abilities
- Strong executive presence and communication skills
- Commercial acumen with a customer-centric mindset
- Strategic thinking combined with operational discipline
- Proven track record growing accounts and achieving high customer satisfaction
- Comfortable working with numbers and financial metrics
- Ability to thrive in fast-paced, high-accountability environments
What Success Looks Like
- High customer satisfaction
- Account Growth and revenue retention
- Meeting and exceeding commercial targets
- Consistent on-time, on-budget, excellent delivery
Why This Role Matters
You’ll be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high-performing teams, and make a direct impact on both customer outcomes and business performance. Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence, and customer satisfaction - bringing a growth mindset to everything you do. Ready to lead the future of customer success? Apply now.
Additional Information
Why Version 1?
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including pension, private healthcare cover, life assurance, financial advice and an employee discount scheme.
- Employee Wellbeing schemes including gym discounts, bike-to-work, fitness classes, mindfulness workshops, employee assistance programme and much more.
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
- And many more exciting benefits… drop us a note to find out more.
Customer Success Delivery Director in Newcastle upon Tyne employer: Version 1
Contact Detail:
Version 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Delivery Director in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to Version 1. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show how you align with their mission and how you can contribute to customer success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Customer Success Delivery Director. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Customer Success Delivery Director in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and leadership. We want to see how your skills align with the role of Customer Success Delivery Director, so don’t hold back on showcasing your relevant achievements!
Showcase Your Achievements: When detailing your past roles, focus on quantifiable results. Did you drive customer satisfaction or grow accounts? Use numbers and specific examples to illustrate your impact. We love seeing how you've made a difference in previous positions!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how it drives you in your career.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Version 1
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction, retention rates, and account growth. This will show your potential employer that you’re not just familiar with the concepts but can also apply them strategically.
✨Demonstrate Leadership Experience
Be ready to share specific examples of how you've led teams in previous roles. Highlight your ability to foster a culture of transparency and accountability. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make your leadership experience stand out.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or escalations. Think through potential scenarios in advance and prepare your responses. This will help you demonstrate your problem-solving skills and strategic thinking in real-time.
✨Align with Company Values
Research Version 1’s core values and think about how your personal values align with theirs. Be prepared to discuss how you embody these values in your work. This alignment is crucial as they look for candidates who fit well within their company culture.