Version 1 is seeking an experienced Monitoring Lead for its ASPIRE Global Service Centre to own the Event Management tooling environment and guide strategic direction. You will lead automation, AI-driven improvements, and cross-functional collaboration across Service Desk, L2, L3 and Infrastructure teams.
The role emphasises proactive incident management, tool upgrades, and seamless customer transitions, leveraging platforms such as Opsview, ServiceNow and Engage/ConnectWise.
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Monitoring Lead - AI-Driven Event Management | Hybrid employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong commitment to professional growth, inclusive culture, and work-life balance, we offer a comprehensive benefits package that includes private medical insurance, flexible working arrangements, and access to cutting-edge technology. Join us in a collaborative environment where your contributions are valued, and you can thrive in your career while making a meaningful impact in the insurance sector.
