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- Tasks: Lead IT project delivery and ensure smooth service transitions for top global brands.
- Company: Join an award-winning tech company with a strong focus on employee wellbeing and growth.
- Benefits: Enjoy flexible working, competitive pay, and a range of wellness initiatives.
- Why this job: Make a real impact in a dynamic environment while working with leading technologies.
- Qualifications: 8-10 years in project management or service transition within IT environments.
- Other info: Opportunities for career progression and professional development through mentorship.
The predicted salary is between 36000 - 60000 Ā£ per year.
Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We pledge "to prove IT can make a real difference to our customers' businesses." We work hard to understand what our customers need from their technology solutions ā and then we deliver. As an award-winning company implementing and supporting Oracle, Microsoft and AWS technologies, we hire great people, think big, and provide world-class service.
As part of our ongoing evolution, we continue to define, embed and mature our Service Design, Service Transition and Project Delivery practices. This role sits within our central team of Service Project Managers who drive excellence across transition, delivery and operational readiness.
We are seeking a highly skilled and dynamic Service Transition & Project Manager to lead the seamless delivery of IT projects and transition activities from implementation through to operational handover. You will work across service transition, project governance, change management and continuous improvement, ensuring services are delivered, transitioned and supported effectively as organisational and customer needs grow.
You will support customer teams across multiple functions, managing transition and project delivery activities, ensuring readiness, governance and smooth introduction into Managed Services.
Key Responsibilities- Lead endātoāend delivery of projects using recognised PM methodologies (Waterfall, Agile, hybrid).
- Establish and manage project scope, timelines, milestones, RAID logs, dependencies, budgets, and resource plans.
- Produce and maintain all core project documentation, governance packs, and status reporting.
- Ensure compliance with organisational PMO standards, delivery models, and quality controls.
- Drive decision making, managing change requests, impacts, baselines and governance checkpoints.
- Own the planning and execution of service transition activities for new or changed services.
- Define service readiness criteria, acceptance requirements, support models, and operational documentation.
- Ensure operational teams (Service Desk, Support, SDMs, SMEs) are ready, trained, equipped and fully briefed for goālive.
- Act as the primary point of contact for project and transition matters across customer, internal teams, and thirdāparty suppliers.
- Build trusted relationships across technical, operational and business stakeholders.
- Manage escalations calmly, ensuring minimal impact to delivery and customer satisfaction.
- Contribute to bids, RFPs and proposals with transition and project delivery effort, assumptions, scope and risk inputs.
- Define transition plans, costing estimates, delivery approaches and governance recommendations during preāsales.
- Capture, document and drive lessons learned, ensuring improvements feed into future projects and standardised templates.
- Contribute to maturing service transition and project management.
You will ideally have the following skills and experience:
- Minimum 8-10 years' experience in service transition, project delivery, change management, or similar roles within IT service environments.
- Strong experience delivering IT projects within complex, multiāsupplier and fastāmoving environments.
- Excellent command of risk, issue, dependency and change management processes.
- Skilled in building effective relationships with thirdāparty suppliers and key internal stakeholders.
- Confident leading cross-functional teams without direct line authority.
- Strong problemāsolver with the adaptability to navigate changing priorities and evolving situations.
- Selfāstarter with excellent organisation and workload management skills.
- Solid understanding of ITIL principles, service transition practices and project management frameworks (ITIL and PMP/PRINCE2 certifications).
- Able to travel to the office and other sites when required, including occasional customer visits.
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and peopleās individual circumstances and offer flexibility to help achieve a healthy work-life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
- Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1's Annual Excellence Awards & 'Call-Out' platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
- And many more exciting benefits... drop us a note to find out more.
Service Transition Project Manager in London employer: Version 1
Contact Detail:
Version 1 Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Transition Project Manager in London
āØTip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes itās not just what you know, but who you know that can help you land that Service Transition Project Manager role.
āØTip Number 2
Prepare for the interview by researching Version 1 and its values. We want to see how you align with our mission and culture. Think about how your experience in service transition and project delivery can contribute to our success.
āØTip Number 3
Showcase your problem-solving skills during interviews. We love candidates who can think on their feet and navigate complex situations. Be ready to share examples of how you've tackled challenges in past projects.
āØTip Number 4
Donāt forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Service Transition Project Manager in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Service Transition Project Manager role. Highlight relevant experience and skills that match the job description, especially in project delivery and service transition.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how they relate to the responsibilities outlined in the job description.
Showcase Your Soft Skills: Don't forget to highlight your soft skills! Building relationships and managing teams are key in this role, so share examples of how you've successfully navigated challenges and led teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you donāt miss out on any important updates!
How to prepare for a job interview at Version 1
āØKnow Your PM Methodologies
Make sure you brush up on your knowledge of recognised project management methodologies like Waterfall and Agile. Be ready to discuss how you've applied these in past projects, especially in complex environments. This will show that you can adapt your approach based on the project's needs.
āØDemonstrate Relationship Building Skills
Version 1 values strong partnerships, so be prepared to share examples of how you've built effective relationships with stakeholders and third-party suppliers. Highlight your communication skills and how you manage escalations calmly to maintain customer satisfaction.
āØShowcase Your Change Management Experience
Since the role involves managing change requests and impacts, come equipped with specific examples of how you've successfully navigated change in previous projects. Discuss your understanding of risk, issue, and dependency management processes to demonstrate your expertise.
āØPrepare for Service Transition Discussions
Familiarise yourself with service transition practices and be ready to talk about how you've defined service readiness criteria and acceptance requirements in past roles. This will show that you understand the importance of operational handover and can ensure a smooth transition into Managed Services.
