Overview
In this role, you will lead the Service Delivery Management function within Version 1's Enterprise Applications ASPIRE Managed Services. You will manage a team of Service Delivery Managers, shaping service strategy and driving customer success across Oracle environments. You will own governance, performance, and service excellence while partnering to identify growth opportunities and ensure profitable, high-quality delivery. This is a high-visibility role focused on transforming service delivery for strategic Oracle accounts.
Pay / Benefits
- Quarterly performance-related profit share
- Hybrid / remote working flexibility
- Pension, private healthcare, life assurance
- Certified Great Place to Work for 10+ years
- Training and certification budget
- Annual Excellence Awards and recognition platform
Responsibilities
- Lead and develop a high-performing team of Service Delivery Managers
- Drive exceptional customer outcomes, retention and satisfaction across strategic accounts
- Shape and evolve the service management strategy across Enterprise Applications Managed Services
- Act as trusted advisor to senior customer stakeholders and build long-term partnerships
- Own governance, operational performance and service excellence across the practice
- Drive continual service improvement, automation and innovation initiatives
- Partner with Sales and Delivery teams to identify growth opportunities and maximise account value
- Support bids, renewals and service transitions ensuring scalable, high-quality service delivery
- Maintain accountability for commercial performance, forecasting accuracy and profitability
Key requirements
- Proven service management leader with experience in managed services
- Strong people leadership and team development experience
- Excellent stakeholder and customer relationship management skills
- Commercial awareness with experience managing revenue, forecasting and profitability
- Passion for service excellence and continuous improvement
- Experience operating within Enterprise Applications Managed Services environments
- Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft or similar platforms
- Experience working within governance and service management frameworks
- ITIL certification is desirable
- People leadership
- Stakeholder management
- Strategic thinking
- Oracle SaaS
- Oracle E-Business Suite
- JD Edwards
Head of Oracle Service Delivery Management in London employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong commitment to professional growth, inclusive culture, and work-life balance, we offer a comprehensive benefits package that includes private medical insurance, flexible working arrangements, and access to cutting-edge technology. Join us in a collaborative environment where your contributions are valued, and you can thrive in your career while making a meaningful impact in the insurance sector.
