At a Glance
- Tasks: Design inclusive, user-centred services that make a real difference in people's lives.
- Company: Join Version 1, a trusted tech partner with 30 years of innovation and success.
- Benefits: Enjoy flexible working, competitive pay, wellness initiatives, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on employee wellbeing and growth.
- Why this job: Be part of a dynamic team shaping the future of service design with real impact.
- Qualifications: Passion for service design, strong communication skills, and a collaborative mindset.
The predicted salary is between 63000 - 77000 £ per year.
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs. Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability. TDG tackles complex, systemic challenges - using research, evidence and data-driven insight to break them down and shape solutions that work for real users. For example, our work includes designing and delivering services that enable prisoners to receive more tailored support; applying a system lens to reduce the cost of hiring teachers across schools; and coaching teams to embed user-centred practices within some of the world’s most prestigious organisations.
We embed user-centred design principles in how we work, leading with empathy and curiosity. Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no-blame culture. We value diversity of background, identity, experience and thought - creating an environment where people do their best work and deliver better outcomes.
You’re passionate about designing inclusive, sustainable services - grounded in evidence and shaped by real user and organisational needs. You bring people together, make the complex simple, and synthesise diverse perspectives into clear, actionable direction.
More specifically, you are:
- Experienced - you have a strong grasp on the fundamentals of service design and putting them into action to drive real, measurable impact.
- Comfortable with ambiguity - you help teams find direction when the path isn’t obvious.
- Strategic - you think beyond the immediate problem to design services that are scalable and built to last.
- Inclusive by default - you champion accessibility and inclusion intuitively.
- A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.
- Evidence-led - you use research and insight to inform decisions and stand behind them.
- Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.
- A multiplier - you enable teams to move forward, and you make everyone around you better.
You work collaboratively and pragmatically to turn vision into reality. You bring teams together, guide them through structured thinking, and use the right methods to deliver high-quality, user-centred outcomes.
Here’s what that looks like day to day:
- Set and align around a clear service vision - bring teams and stakeholders together behind a shared direction.
- Facilitate with purpose - plan and run workshops that drive alignment, clarity, and decisions.
- Work as one team with clients - co-create solutions and build trusted, respectful partnerships.
- Collaborate across disciplines - work within agile, multidisciplinary teams to deliver iteratively.
- Make complexity visible - use service blueprints, journey maps, and other artefacts to bring clarity, tailored to your audience.
- Use data to guide decisions - interpret performance data to inform design and measure success.
When working with our clients, expectations are often aligned to SFIA and DDaT frameworks. Experience working in these environments is desirable, but not essential. We are looking for people who do great work. If that’s you, and you don’t match all the criteria above, we would like you to apply anyway!
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability:
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work-life balance.
- Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
- 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
- And many more exciting benefits… drop us a note to find out more.
Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.
We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact Ashley.Smith@version1.com at Version 1. We will consider all requests carefully, respectfully and confidentially.
Design Services Designer in London employer: Version 1
Version 1 is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on fostering a collaborative work culture, this role offers unique opportunities to engage with leading Private Sector organisations in the UK & Ireland, driving meaningful impact while enjoying competitive salaries, bonuses, and comprehensive benefits. Join us to be part of a dynamic team that values innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Design Services Designer in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Version 1 for a Design Services Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Version 1 before they go live!
We think you need these skills to ace Design Services Designer in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Design Services Designer at Version 1, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Version 1 does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Version 1. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Version 1.
How to prepare for a job interview at Version 1
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Version 1, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Version 1 might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Version 1!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Version 1 is looking for.
