At a Glance
- Tasks: Support and optimise IT performance while resolving technical challenges for customers.
- Company: Join a leading tech firm focused on innovation and customer service.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for growth in a collaborative and tech-driven atmosphere.
- Why this job: Make a real impact by enhancing IT infrastructure and customer experiences.
- Qualifications: 2-5 years in deskside support with strong IT troubleshooting skills.
The predicted salary is between 40000 - 50000 £ per year.
Version 1 proves that IT can make a real difference to our customers’ businesses. Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.
We are looking for a skilled and results-oriented Performance Engineer based in Edinburgh. In this role, you will serve as the primary point of contact for local technical support at our organisation's customer site. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.
The ideal candidate will play a pivotal role in resolving advanced technical issues within AWS, VMware, Microsoft Office, Java, Angular, Kubernetes and Windows service environments. This position requires proficient knowledge of cloud technologies, outstanding problem-solving abilities, and a commitment to providing unparalleled support. Experience with JIRA is preferable. This is a full-time role based at a customer site in Edinburgh.
Key Responsibilities:- Focused on the output and analysis of Dynatrace (the monitoring solution) from within the ‘control room’
- Proactively identify performance or capacity issues and take action where appropriate whilst working closely with Service Desk analysts to understand issues identified and resolutions
- Monitor and manage system alerts to address potential issues before they escalate.
- Log and manage incidents, service requests, and queries in the JIRA ITSM system.
- Log and manage system defects and work in conjunction with the Development team throughout the release lifecycle, through UAT and deployment
- Ensure timely resolution of incidents and performance issues in line with Service Level Agreements (SLAs).
- Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
- Contribute to the development and maintenance of the IT knowledge base.
- Deliver excellent customer service and build strong relationships with end-users.
- Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
- Participate in IT projects, such as system upgrades or deployments, when required.
- Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
- Participate in ongoing training and development to stay current with IT trends and technologies.
- Minimum of 2-5 years of experience in deskside support.
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
- Experience with service desk management tools (e.g., JIRA, ServiceNow).
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
- Strong communication, interpersonal, and problem-solving abilities with a Customer-focused mindset.
- Confidently explain technical concepts to non-technical users.
- Ability to manage multiple priorities and meet deadlines.
- Strong analytical and reporting skills.
- Proficiency in Microsoft Office 365 Support (M365 & O365)
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Knowledge of AWS and Azure fundamentals.
- Experience of Java, Angular and Kubernetes
- Proficiency in Azure Active Directory and Group Policy Support.
- Technical proficiency in Windows Server and Linux (preferable but not essential) operating systems.
Cloud and Performance Engineer in London employer: Version 1
Version 1 is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh where innovation and customer service are paramount. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth while working with cutting-edge technologies in cloud and performance engineering. The collaborative culture encourages teamwork and problem-solving, making it a rewarding place for those looking to make a meaningful impact in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud and Performance Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Version 1 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Version 1 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Version 1!
✨Direct Apply to Version 1
Let's not forget to apply directly through the Version 1 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud and Performance Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Version 1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Version 1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Version 1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
