Account Director - Pharma, Healthcare & Life Sciences in London

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!

At Version 1, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. We are seeking a dynamic and results-driven Account Director to join our team. This role offers an exciting opportunity to lead strategic initiatives and drive business growth. We encourage applications from women and individuals from diverse backgrounds.

The Sales Account Director is a senior-level position responsible for:

• Opportunity Management: Driving strategic business growth and profitability through effective account/sales strategies and relationship management. You will be responsible for managing strategic and enterprise accounts to achieve your targets in line with Version 1’s growth plans.
• Customer Management: Managing and growing Version 1’s relationship with a portfolio of accounts. Building and maintaining strong client relationships at all levels, ensuring ongoing revenue run-rate protection, identifying new business growth opportunities, and leading a multi-disciplinary team of sales/delivery/technical professionals to meet or exceed sales targets.
• Contract Management: You will be responsible for your portfolio of account’s financial performance metrics (Revenue, TCV, IYR and Profit) and Customer advocacy metric (NPS, CSAT). You will be pivotal in ensuring the account is managed in line with contract requirements to maximize return for Version 1 alongside the delivery and commercial team.

The objectives for the Sales Account Director include:

• Leading the contracted relationship: The Account Director will work in lock-step with the Portfolio Director to ensure the execution of contracts awarded to Version 1 – client engagement, commercials, contracting, delivery practice engagement, and project mobilization.
• Customer Satisfaction: Ensuring a minimum customer satisfaction score (CSAT) is maintained in line with company/account objectives. The account director will sponsor Quarterly Business Reviews.
• Developing and implementing sales strategies: The Account Director is accountable for the development and implementation of an account plan detailing growth strategies and activities that align with the Version 1 and customer goals and objectives.
• Building and maintaining client relationships: The Account Director is responsible for building and maintaining strong relationships with clients, understanding their needs, ensuring their satisfaction with the services provided and resolving issues to maintain and strengthen customer trust.
• Leading the account sales team: The Account Director is responsible for the performance of the multi-disciplinary teams they will lead, manage and coach the sales team to ensure sales targets and KPI’s are achieved.
• Maintaining existing revenue: The account director is responsible for ensuring existing forecast revenue run rate delivery (quarter on quarter/year on year) is, as a minimum maintained, but ideally growing.
• Identify new business opportunities: The Account Director is responsible for identifying new business opportunities within accounts and expanding the portfolio of accounts within the allocated sector (and Version 1 services) through proactive sales efforts.
• Meet sales targets: The Account Director is responsible for meeting or exceeding sales targets (including Revenue Delivered; TCV Closed; Net New Pipeline) and ensuring the profitability of the accounts managed in line with account P&L and company target KPI’s.
• Lead sales opportunities: Developed both directly through our Commercial team or through our strategic technology partnerships (Microsoft, AWS, Oracle, Red Hat, Snowflake etc).
• Collaborate with Internal Stakeholders: The Account Director will collaborate with key team members in other departments such as Portfolio Directors, Delivery Principals, and Advisory Services, as well as various people across practice, delivery and commercial to ensure that the client's needs are being met.
• Stay up-to-date with industry trends: The Account Director will stay up-to-date with the latest industry trends and technologies to ensure that the company's sales strategies are effective.
• Provide regular reporting: The Account Director will provide regular reporting on sales activities, forecasts, and account performance to senior management.

Essential Experience & Skills:

• Extensive experience working in a similar role, leading a multi-disciplinary team and setting successful sales strategies within the technology industry and experience in working in a Technology Services and solutions environment with proven expertise in this area (private sector).
• Proven experience meeting sales targets as a team and individually.
• Proven experience maintaining revenue in existing accounts, generating new business within existing accounts and acquiring new logos within a sector.
• Strong leadership and communication skills, influencing customers and driving success within a sales team.
• Strong commercial and business awareness, ability to generate useful reporting metrics for the commercial team and wider business.
• Experience in one or more of the following, Pharmaceutical, Private Healthcare & Life Sciences sectors.
• Strong awareness of trends in the industry.
• Ability to leverage network to drive new business.

Why join Version 1?

• Share in our Success: Excellent base salary plus bonus & an opportunity to join our new V1 Equity success scheme.
• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Professional Growth: We offer peer mentorship programs and career development opportunities to help you reach your full potential.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements.
• Supportive Community: Join a team that values collaboration, respect, and mutual support.

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

PLUS, many more exciting benefits… drop us a note to find out more.