Company DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
Our deep expertise enables our customers to navigate the rapidly evolving technology landscape.
We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, 350/300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA.
Invest in us and we’ll invest in you!. Job DescriptionRoles & ResponsibilitiesService Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support.Customer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor.Governance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.Operational Management: Managing competing priorities across operational support and project delivery.Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs.Major Incident & Escalation Management: Lead customer communications and service restoration activities during major incidents, coordinating cross-functional technical teams where required.Service Reviews: Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans.Customer Satisfaction: Achieve targets and drive improvement initiatives.Service Reporting: Produce both customer and internal service reporting.Service Improvement: Identify, prioritise and implement continual service improvement initiatives that deliver measurable operational and customer benefits.Risk Management: Manage business risk and ensure business continuity.Compliance: Ensure compliance with ISO/IEC 20000 and service management best practices.Financial Management: Own invoicing, budget management and financial performance of assigned accounts.Forecasting: Perform monthly forecasting of revenues, costs and margins, identifying variances and implementing corrective actions where required.Business Development: Explore and drive opportunities for new or additional work within existing customers.QualificationsQualifications, Essential skills and ExperienceService Delivery Experience: Significant experience in Service Delivery Management including delivery of managed services within UK Government, public sector or highly regulated environments.Security Clearance: Eligible for UK SC Clearance, with experience operating within secure or highly regulated environments.SIAM / Multi-Supplier Management: Proven experience operating within a SIAM or multi-supplier environment.Stakeholder Management: Proven ability to build trusted relationships with senior customer stakeholders and confidently present service performance, risks, opportunities and improvement plans to operational and executive audiences.Financial Management: Experience managing
Service Delivery Manager in Kennington employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong commitment to professional growth, inclusive culture, and work-life balance, we offer a comprehensive benefits package that includes private medical insurance, flexible working arrangements, and access to cutting-edge technology. Join us in a collaborative environment where your contributions are valued, and you can thrive in your career while making a meaningful impact in the insurance sector.
