Senior Infrastructure Consultant in Kennington

Company DescriptionVersion 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Our deep expertise enables our customers to navigate the rapidly evolving technology landscape.
We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. We’re an award-winning employer reflecting how our employees are at the very heart of what we do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, 350/300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA.
Invest in us and we’ll invest in you!. Job DescriptionRole Overview:We are seeking a Senior Infrastructure Consultant to provide senior-level consultancy, operational support, and technical leadership across complex customer environments.
The role will span on-premises, hybrid, and cloud technologies, including Exchange, Microsoft 365, Azure, Windows Server, Citrix, virtualisation, backup, networking, monitoring, and security.
The successful candidate will act as a senior technical escalation point, lead technical discovery and solution delivery, maintain high-quality documentation, and drive service reliability and continuous improvement.
Due to the nature of the customer environments supported, candidates must be eligible to obtain UK Security Check (SC) clearance.Provide senior consultancy and infrastructure support across multiple managed service customers and technologies.Act as a technical escalation point for Microsoft Exchange, Exchange Online, Citrix, Windows Server, identity, virtualisation, networking, backup, monitoring, and cloud-related incidents and service requests.Support, administer, troubleshoot, and improve Microsoft Exchange Server, hybrid Exchange, Exchange Online, migrations, mail flow, security, availability, and disaster recovery.Support and optimise Citrix environments, including Virtual Apps and Desktops, StoreFront, Delivery Controllers, Citrix Gateway or ADC, profile management, application delivery, and associated infrastructure.Work with customers and internal teams to gather requirements, complete technical discovery, produce solution designs, implement changes, and deliver service improvements.Support hybrid and on-premises environments including VMware, Hyper-V, Windows Server, Active Directory, DNS, DHCP, Microsoft 365, Azure, backup, storage, and network services.Plan and deliver infrastructure upgrades, migrations, patching, lifecycle activities, resilience improvements, and remediation work with appropriate testing and rollback arrangements.Maintain technical designs, operational documentation, runbooks, support procedures, asset information, and knowledge articles.Operate within structured ITIL and ISO 20000 service management processes, including incident, problem, change, request, and configuration management.Mentor engineers, share knowledge, and provide clear customer-facing updates on incidents, changes, risks, recommendations, and delivery progress.Follow customer security requirements and support work in environments requiring UK Security Check clearance.Qualifications7+ years’ experience in enterprise infrastructure consultancy, engineering, managed services, or technical operations.Strong hands-on knowledge of Microsoft Exchange Server and Exchange Online, including hybrid configuration, migrations, mail flow, security, high availability, and troubleshooting.Strong hands-on knowledge of Citrix technologies in enterprise environments, ideally including Citrix Virtual Apps and Desktops, StoreFront, Delivery Controllers, Citrix Gateway or ADC, and profile management.Broad experience supporting on-premises and hybrid infrastructure, including Windows Server, Active Directory, Group Policy, DNS, DHCP, VMware or Hyper-V, storage, backup, and networking.Practical experience with Microsoft 365 and Azure services, with the ability to support integration between cloud and on-premises platforms.Proven ability to analyse and resolve complex issues across messaging, end-user computing, identity, server, virtualisation, networking, monitoring, and security domains.Experience leading technical discovery, producing designs and implementation plans, assessing risks and dependencies, and delivering controlled infrastructure changes.Strong understanding of ITIL practices and experience working within a controlled managed service or enterprise environment.Strong customer-facing communication, stakeholder management, technical documentation, and knowledge-