Version 1 is seeking an ITSM Process Controller to manage incident, request, change, configuration and knowledge management within Jira Service Management for the DESNZ account. This hybrid role is based in the United Kingdom with occasional travel to the customer site in London; eligibility for security clearance is required.
You will own ITIL-aligned processes, monitor queues in real time, lead daily triage with the Service Desk and resolver teams, chair CAB meetings, maintain the CMDB and
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ITSM Process Lead: Jira Service Management & ITIL employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong commitment to professional growth, inclusive culture, and work-life balance, we offer a comprehensive benefits package that includes private medical insurance, flexible working arrangements, and access to cutting-edge technology. Join us in a collaborative environment where your contributions are valued, and you can thrive in your career while making a meaningful impact in the insurance sector.
