Version 1 is seeking an ITSM Process Controller to oversee ITIL-aligned processes within Jira Service Management for the DESNZ project. The role is hybrid and UK-based with occasional travel to the London site, and requires eligibility for security clearance.
You will govern incident, request, change, CMDB and knowledge management, drive KPI reporting, and chair CAB meetings while coordinating with multiple service teams to sustain service quality and performance.
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ITSM Process Lead: Incident, Change & Knowledge employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong commitment to professional growth, inclusive culture, and work-life balance, we offer a comprehensive benefits package that includes private medical insurance, flexible working arrangements, and access to cutting-edge technology. Join us in a collaborative environment where your contributions are valued, and you can thrive in your career while making a meaningful impact in the insurance sector.
