Head of Service Delivery Management - Oracle

For over 29 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as:

• Oracle Innovation Partner of the Year 2023 (EMEA)
• Microsoft Global Partner of the Year (Modernising Applications)
• AWS Collaboration Partner of the Year (EMEA)
• One of the Best Workplaces for Women in the UK & Ireland (2023)

With 3,700+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.

Accountable for Enterprise Applications Managed Services delivery strategy, governance, and performance across Version 1. The success of the role is built on the ‘Trust’ relationship between the team and clients, resulting in high satisfaction scores and engaged staff, which translates into excellent financial performance.

We are looking for an experienced Service Delivery Manager with excellent people management skills to join our EA ASPIRE Managed Service Practice and manage the SDM team. A highly driven individual is required as they will have responsibility for several SDMs and their Customers across Oracle Software as a Service (SaaS), Oracle EBusiness Suite (EBS), JD Edwards (JDE), and PeopleSoft (PS).

You must demonstrate an ability to build and maintain solid relationships with our customers to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.

We are seeking an experienced and people-focused Service Management Leader to shape and lead our Service Delivery Management (SDM) function within ASPIRE Managed Services. This role plays a critical part in driving exceptional customer outcomes, developing high-performing teams, and supporting sustainable commercial growth.

You’ll work closely with senior stakeholders, customers, and internal teams to ensure our services are delivered with excellence, consistency, and innovation—while staying true to Version 1’s core values.

Service Leadership & Strategy

• Define and evolve the Service Management strategy, ensuring strong alignment with Version 1’s goals and values.
• Provide inspirational leadership and clear direction to the SDM team, enabling excellent customer engagement and consistently high CSAT results.
• Act as a champion for a Trusted Advisor engagement model, fostering long-term customer relationships and retention.
• Sponsor and actively drive Continual Service Improvement (CSI) initiatives, including automation and optimisation of SDM processes.
• Personally manage a small portfolio of strategic customers, maintaining hands-on customer insight.

People & Resource Management

• Lead, coach, and develop a collaborative and high-performing SDM community with a strong focus on ownership, accountability, and customer outcomes.
• Ensure effective and efficient use of team resources to maximise impact and delivery quality.
• Provide line management for the SDM team, including clear goal-setting, regular 1:1 conversations, and meaningful performance and development reviews.
• Encourage knowledge sharing, engagement, and a strong sense of community across the SDM function.

Governance, Commercial & Operational Excellence

• Own service governance across EA Managed Services, ensuring contractual compliance, SLA adherence, and service credit mechanisms are met.
• Embed and maintain strong SDM governance controls, including forecasting cadence, GP reporting.