Version 1 is seeking an experienced Level 1/2 IT Service Desk Team Leader to guide a global service desk, ensuring high-quality IT support and customer service across time zones. The role combines hands-on leadership with strategic oversight, reporting to the Service Desk Manager in a high-availability environment.
You will manage a hybrid schedule with occasional travel, mentor analysts, and drive continuous improvement using ITIL-based practices and modern Service Management tools.
#J-18808-LjbffrGlobal IT Service Desk Lead (L1/L2) – 24/7 Hybrid employer: Version 1
Version 1 is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on fostering a collaborative work culture, this role offers unique opportunities to engage with leading Private Sector organisations in the UK & Ireland, driving meaningful impact while enjoying competitive salaries, bonuses, and comprehensive benefits. Join us to be part of a dynamic team that values innovation and personal development.
