At a Glance
- Tasks: Manage client relationships and ensure successful service delivery.
- Company: Award-winning tech company with a strong focus on employee well-being.
- Benefits: Hybrid work, private medical insurance, profit share scheme, and professional development opportunities.
- Other info: Innovative environment with a focus on continuous improvement and career growth.
- Why this job: Join a dynamic team and make a real impact in technology solutions.
- Qualifications: 7+ years in Service Delivery Management and strong customer service skills.
The predicted salary is between 60000 - 80000 £ per year.
Company Description
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of what we do:
- UK & Ireland's premier AWS, Microsoft & Oracle partner
- 3300+ strong, €350/£300m revenue business
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values-driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.
Job Description
As a Service Delivery Manager, you will play a crucial role in managing client relationships. You will work closely with the customers, the wider Service Delivery Team and the Technical Consultants to ensure the successful delivery of our services.
Roles & Responsibilities
- Service Reporting: Produce both customer and internal service reporting.
- Service Reviews: Conduct regular reviews with customers.
- Customer Management: Handle escalations, issues, problems, and requirements.
- Financial Management: Oversee invoicing and financial aspects of assigned accounts.
- Forecasting: Perform monthly forecasting of project costs and revenue.
- Compliance: Ensure ISO20000 compliance and best practices.
- Service Improvement: Identify and implement continual service improvement initiatives.
- Risk Management: Manage business risk and ensure business continuity.
- Customer Satisfaction: Achieve targets and drive improvement initiatives.
- Business Development: Explore and drive opportunities for new or additional work within existing customers.
Qualifications
Essential skills and experience
- Experience: 7+ years in Service Delivery Management.
- Language: Fluency in English.
- Communication: Strong verbal and written communication skills.
- Customer Service: Proven experience in customer service and relationship management.
- Analytical Skills: Strong analytical abilities.
- Revenue Generation: Track record of driving revenue opportunities.
- Process Orientation: Ability to work within a process-driven environment.
- Forecasting: Experience in monthly forecasting of financials.
- Initiative: Self-starter with the ability to drive assignments and elevate when necessary.
- Teamwork: Team player with a strong customer-centric ethos.
- ITIL Skills: Strong knowledge and skills in ITIL.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
Service Delivery Manager in Edinburgh employer: Version 1
At Version 1, we pride ourselves on being an award-winning employer that places our employees at the heart of everything we do. With a strong focus on professional growth, we offer a comprehensive benefits package, including a hybrid work schedule, private medical insurance, and opportunities for incentivised certifications with leading technology partners. Our commitment to employee well-being and development, coupled with a collaborative and values-driven culture, makes us an exceptional place to work for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Delivery Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. We want to see how you align with our core values, so think about examples from your experience that showcase your customer-centric approach and service delivery skills.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We appreciate candidates who take the time to express their interest.
✨Tip Number 4
Apply through our website for the best chance of getting noticed. We love seeing applications come directly from our site, and it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Service Delivery Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in customer service and relationship management, as well as any relevant ITIL skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience in service delivery and any successful projects you've managed.
Showcase Your Analytical Skills:Since the role requires strong analytical abilities, don’t forget to include examples of how you've used these skills in past positions. Whether it's forecasting project costs or driving revenue opportunities, we want to see your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at Version 1
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on your knowledge of service reporting, customer management, and financial oversight. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service delivery management. Think about times when you successfully handled escalations or improved customer satisfaction. This will help demonstrate your capability to manage client relationships effectively.
✨Align with Company Values
Version 1 is all about core values, so make sure you can articulate how your personal values align with theirs. Reflect on their commitment to employee well-being and professional growth, and be ready to discuss how you embody these principles in your work.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about their approach to continual service improvement or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
