At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for colleagues and customers.
- Company: Join Version 1, a global leader in business transformation and innovative tech solutions.
- Benefits: Enjoy a hybrid work schedule, private medical insurance, and profit-sharing opportunities.
- Other info: Dynamic team environment with excellent career development and training opportunities.
- Why this job: Make a real impact by supporting cutting-edge technology and enhancing user experiences.
- Qualifications: 2-5 years of IT support experience and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
Version 1 are a true global leader in business transformation. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. Our customers' need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach.
Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. We continually invest in their development and foster a culture that encourages collaboration and innovation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving their technology estates, ensuring they drive value for their business.
Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience.
Job Description
Onsite role, Belfast, UK. Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary.
Department: ASPIRE Managed Services Practice
Role Summary
Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It is a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.
We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure.
Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments.
- Serve as the first point of contact for technical support via phone, email, or chat.
- Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems.
- Provide support for user account management, such as password resets and access requests.
- Contribute to the development and maintenance of the IT knowledge base.
- Monitor system performance and identify potential issues proactively.
- Collaborate with other IT teams to address complex or recurring problems.
- Participate in IT projects, such as system upgrades or deployments, when required.
- Conduct routine health checks of systems, applications, and networks to ensure optimal performance.
- Perform scheduled maintenance, such as software updates, patch installations, and backups.
- Review and refine service desk documentation and processes regularly for efficiency and accuracy.
- Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery.
- Participate in ongoing training and development to stay current with IT trends and technologies.
- Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays.
Qualifications Skills, Education & Qualifications:
- Minimum of 2-5 years of experience in IT support.
- Experience in a service desk support role.
- Strong understanding of IT infrastructure, systems, and troubleshooting methodologies.
- Experience with service desk management tools (e.g., ServiceNow).
- Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.
- Customer-focused mindset with a commitment to delivering high-quality support.
- Proficiency in Microsoft Office 365 Support.
- Knowledge of AWS and Azure fundamentals.
- Proficiency in Active Directory and Group Policy Support.
- Technical proficiency in Windows Server and Linux (preferable) operating systems.
Additional Information
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.
Service Desk Analyst - Nightshift (Full time) in Belfast employer: Version 1
At Version 1, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our comprehensive benefits package includes private medical insurance, incentivised certifications, and a unique Profit Share scheme, ensuring our employees are well-supported both personally and professionally. With opportunities for career development and a hybrid working model, we empower our team members to thrive in their roles while maintaining a healthy work-life balance in the vibrant city of Belfast.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst - Nightshift (Full time) in Belfast
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Version 1 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Version 1 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Version 1!
✨Direct Apply to Version 1
Let's not forget to apply directly through the Version 1 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst - Nightshift (Full time) in Belfast
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Version 1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Version 1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Version 1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
