ASPIRE Operational tooling & automation Manager in Belfast

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We are currently recruiting for an Operational Tooling and Automation Manager to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you. ASPIRE is our Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities.

What You Will Do:

• Lead and Manage the ASPIRE GSC Operational tooling function, including the ITSM Practice, Event Management and Automation / AI functions.
• The role will involve the design and transformation of our technology environment, to deliver superior automation, user experiences and integration across various platforms.
• Own the architecture of our ASPIRE Managed Services tooling estate, ensuring compliance, effective governance and best-practices are applied.
• Collaborate closely with stakeholders, including senior management, IT teams, and Version 1 Consulting Practices, to understand requirements and translate them into robust, scalable, and secure technical designs.
• Define and own the end-to-end product roadmap associated with the variety of ITSM, event management and automation tooling which form part of the ASPIRE Managed Services environment.
• Leading the creation of innovative solutions to address market problems, whilst driving automation in all elements of operational tooling, as part of Version 1's AI Native programme.
• Ensure all tooling is enabled and full capability is exploited to support the efficient and effective delivery of service both internally and to Version 1 customers.
• Identifying and measuring the success criteria for each delivered feature, driving a return on technology investments.
• Involvement in pre-sales engagements, providing input to bid response / tender documentation.
• Ensure tooling currency, compliance, health and security.
• Conduct market research to understand customer needs, competitive landscape, and industry trends.
• Manage the tooling budget, including forecasting, tracking expenses, and ensuring cost-effective solutions.
• Develop comprehensive architectural designs for technology solutions, considering factors such as automation, integration, scalability, performance and security.
• Conduct thorough reviews and evaluations of technical designs and implementations to ensure compliance with architectural standards and industry best practices.
• Provide technical leadership and mentorship to other team members.

Qualifications:

• A minimum of 5 years experience working on, analysing, building, marketing, training and launching features and products.
• Experience devising goal-oriented roadmaps, gaining buy-in from stakeholders and breaking down goals into small pieces of value-delivering work.
• Experience implementing appropriate tools/standards/techniques for business analysis and requirements gathering.
• Facilitating workshops with senior stakeholders, negotiating conflicting viewpoints and achieving buy-in for new initiatives.
• Strong commercial awareness and experience in budget management.
• Demonstrate a good understanding of relevant technologies and architecture concepts.
• Proven track record of improving technology processes and effectiveness through automation.
• In-depth knowledge of IT architecture principles, methodologies and best practices.
• Strong interpersonal skills for coordinating with team members and stakeholders.
• Ability to work independently and manage multiple task assignments.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels in the organisation.
• Technology experience, aligned to; ServiceNow, Cloud computing platforms (AWS, Azure and Oracle), Azure monitoring / Application insights, Azure analytics, AWS monitoring / CloudWatch, Event Management solutions (e.g. Opsview), AIOPs.

We want to build our team with diverse perspectives and experiences. Therefore, if you are a good communicator, thrive off collaboration, enjoy obtaining buy-in for your delivery approaches, and are able to manage your own priorities and performance to deliver high quality, highly performant solutions to our customers; then please consider applying.

Additional Information:

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits. Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme. Flexible/remote working, Version 1 is tremendously understanding of life events and people's individual circumstances and offer flexibility to help achieve a healthy work life balance. Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme. Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies. Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Reward schemes including Version 1's Annual Excellence Awards & Call-Out platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.