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For Companies At a Glance
- Tasks: Shape end-to-end services that are user-centred and efficient.
- Company: Join an award-winning tech company with a strong focus on employee wellbeing.
- Benefits: Enjoy flexible working, career development, and a comprehensive benefits package.
- Why this job: Make a real impact by designing services that improve user experiences.
- Qualifications: Experience in service design and excellent communication skills required.
- Other info: Immediate start for SC cleared candidates; dynamic, collaborative environment.
The predicted salary is between 48000 - 72000 £ per year.
Senior Service Designer – SC Cleared – Inside IR35 Contract
Overview
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
We’re an award-winning employer reflecting how our employees are at the very heart of Version 1 and what we do:
- 10+ years as a Great Place to Work in Ireland & UK
- Best Workplace for Women in the UK & Ireland by GPTW
- Best Workplace for Wellbeing in the UK by GPTW
We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!
Role and Responsibilities
We\’re looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.
Service Designers at Version 1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.
You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.
This is a contract role with an immediate start date so I am looking to speak to people with 0 / 1 week notice periods.
Due to client demands you will need to hold active SC Clearance for this role.
Qualifications
- Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users
- Are comfortable working in ambiguity and helping teams find direction
- Can plan and lead workshops and navigate, manage and influence diverse stakeholders
- Understand and design for accessibility and inclusion across channels and touchpoints
- Can define the service vision and unite a team around it
- Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it
- Have excellent communication skills, able to adapt information to different audiences and mediums
- Can build a strong evidence base to support design decisions—and clearly explain or defend those decisions when challenged
- Can interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact
- Think beyond the immediate problem to design services that are sustainable, strategic and future-proof
- Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences
- Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively
- Work with clients, not just for them—co-creating solutions as one team, and building trusted, respectful partnerships
- Have experience working in agile, multidisciplinary teams
- Are confident with tools like Miro and Lucid with basic level of Figma
- Understand and can effectively use design-thinking, systems thinking and co-design techniques to help guide teams and make decisions
- Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential
Benefits
At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
- Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company\’s profits.
- Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
- Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
- Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
- Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
- Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
- Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
- Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.
Ashley Smith – Talent Acquisition Capability Partner
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Senior Service Designer - SC Cleared - Inside IR35 Contract employer: Version 1 Group
Contact Detail:
Version 1 Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer - SC Cleared - Inside IR35 Contract
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your experience with multidisciplinary teams and your ability to simplify complex problems.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, reach out to the hiring manager or recruiter directly. Show your enthusiasm and ask insightful questions about the company culture and team dynamics.
✨Tip Number 4
Use our website to apply! It’s super easy and ensures your application gets seen. Plus, you’ll be part of a community that values collaboration and innovation—just like we do at StudySmarter!
We think you need these skills to ace Senior Service Designer - SC Cleared - Inside IR35 Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience with service design, especially in complex environments, and show how you can simplify complexity for users.
Showcase Your Skills: Don’t just list your skills—demonstrate them! Use examples from your past work to illustrate how you've successfully navigated ambiguity, led workshops, and collaborated with diverse teams. This will help us see your potential impact.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you a great fit for the role. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Version 1!
How to prepare for a job interview at Version 1 Group
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially how they apply to complex systems. Be ready to discuss your past experiences and how you've simplified complexity in your previous roles. This will show that you can cut through the noise and deliver user-centric solutions.
✨Prepare for Stakeholder Engagement
Since you'll be working with diverse stakeholders, practice how you’ll navigate and influence these conversations. Think about examples where you’ve successfully led workshops or facilitated discussions, and be prepared to share these during the interview. It’s all about demonstrating your ability to unite teams around a common vision.
✨Showcase Your Communication Skills
You’ll need to adapt your communication style to different audiences, so think of ways to illustrate this. Prepare to explain complex design concepts in simple terms, and have examples ready where you’ve effectively communicated design decisions to non-designers. This will highlight your ability to pitch the value of service design.
✨Demonstrate Your Evidence-Based Approach
Be ready to discuss how you use data to inform your design decisions. Bring examples of how you've built evidence bases for your projects and how you’ve interpreted performance data to measure success. This will show that you’re not just creative but also strategic and analytical in your approach.
