Bank Security Officer - Band 2 in Southend-on-Sea

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

The Security / Parking Team provide a comprehensive car park and security service to the Hospital and Satellite sites in all weather and conditions.

You will have a great deal of contact with staff, visitors and members of the public, directing drivers to car parking spaces, clearing entrances for fire calls, responding to all security issues, answering general enquiries and enforcing the Trust Car Parking Policy.

A multi task approach is essential to greet, assist and direct patients, visitors and public in a courteous and professional manner. Some responsibilities will include 1:1's with level 4 patients who might be at risk or who have the potential to be violent.

In this front line service the post holder will need to be polite, helpful, tactful but firm and remain calm under pressure.

Main duties of the job

1. To carry out regular and ad-hoc patrols both internally and externally. Patrol all car parks regularly within the Hospital grounds ensuring that the Trust Car Parking Policy is applied.

2. To work effectively as a lone officer and or as a member of a team of officers.

3. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.

4. To take actions in accordance with Trust policies and procedures to protect the wellbeing of all persons on site and protect property and premises.

5. Prevent crime and loss.

6. To respond to all security and car park alerts or calls for assistance received by radio, pager, or through sound of intruder alarms.

7. To keep the Department Manager and callers informed where there will be delays in response to non-urgent calls for assistance.

8. To deal with emergencies outside normal hours by liaising with Site Coordinator and On-Call Facilities Manager as appropriate.

9. To greet, assist and direct patients, relatives and staff in a courteous, helpful and professional manner at all times.

Working for our organisation

Mid and South Essex NHS Foundation Trust is now one of the largest Trust in the country, serving a population of 1.2 million people. Our newly formed Trust, comprising acute hospital sites at Broomfield in Chelmsford, Basildon, and Southend, is determined to provide the best health services for its local population. We are a well-led, high-performing, and innovative organisation working in the best interests of the people we serve.

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Detailed job description and main responsibilities

1. To carry out regular and ad-hoc patrols both internally and externally. Patrol all car parks regularly within the Hospital grounds ensuring that the Trust Car Parking Policy is applied.

2. To work effectively as a lone officer and or as a member of a team of officers.

3. To provide a service that will protect, advise, investigate and take action to create and maintain a safe, secure environment for patients, public and staff at all times.

4. To take actions in accordance with Trust policies and procedures to protect the wellbeing of all persons on site and protect property and premises.

5. Prevent crime and loss.

6. To respond to all security and car park alerts or calls for assistance received by radio, pager, or through sound of intruder alarms.

7. To keep the Department Manager and callers informed where there will be delays in response to non-urgent calls for assistance.

8. To deal with emergencies outside normal hours by liaising with Site Coordinator and On-Call Facilities Manager as appropriate.

9. To greet, assist and direct patients, relatives and staff in a courteous, helpful and professional manner at all times.

10. To assist and direct drivers to car parking spaces within the Hospital site.

11. To promote the Trust Policies.

12. To issue infringement notices to staff, patients and public who contravene the Car Parking Policy or where vehicles are causing an obstruction or are blocking emergency access routes.

Person specification

Qualifications

• General knowledge of training in Health & Safety at work legislation
• Understanding of principles of criminal law (PACE)
• SIA License and/or CSAS license
• General knowledge of training in Health & Safety at work legislation

Knowledge

• Previous experience of working on security/car park duties in a complex and varied organisation.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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