Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.
Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.
Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.
We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.
(**) Admin and Clerical Visits Coordinator
Band 3
Main area Women and Children, Maternity services Admin Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week Job ref 390-NR-WAC-BR-6883
Site Broomfield Town Chelmsford Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 28/10/2026 23:59
Job overview
Become an integral part of the Broomfield Community Maternity Team, based at the Chelmsford Central Health Hub, where you'll contribute to providing exceptional care for expectant mothers and their families.
In this role, you’ll take on a variety of administrative responsibilities, including managing patient records, scheduling appointments, handling correspondence, and ensuring the accurate and timely processing of patient information.
You’ll work closely with healthcare professionals, playing a vital role in supporting the delivery of seamless maternity services. This position requires excellent organisational skills, attention to detail, and a commitment to upholding the Trust’s policies, procedures, and high standards. By joining our team, you’ll be part of a supportive and collaborative environment, making a positive impact on the lives of patients and their families during one of the most important times in their lives.
***Please note this post is a 6 month fixed term contract from start date***
Main duties of the job
Provide a comprehensive and efficient administrative service within agreed timescales, ensuring all maternity documentation is accurately prepared, processed, and maintained. Handle telephone enquiries promptly and professionally, seeking advice when appropriate, and support clear and effective communication across the maternity and wider multidisciplinary team, as well as with patients and visitors.
Ensure all appointments are scheduled in a timely manner, including processing maternity referrals and arranging dating scans. Provide administrative support to maternity staff and use relevant computer systems for booking appointments, completing referrals, and cashing up clinics to support clinicians in delivering high‑quality patient care.
Coordinate visits and offer support to community midwives and MCAs by providing telephone check‑ins and ensuring appropriate safety monitoring for lone workers during home visits.
Working for our organisation
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Detailed job description and main responsibilities
For full details about this varied and rewarding role, please see attached job description.
Person specification
Knowledge and Experience
- Willing to complete training and learning of new digital systems
- Good written and verbal communication
- Driving licence and access to a car willing to use for work
- Some experience or transferable skills from course or previous work in digital
- Experience working in maternity/ women and children's
- Familiar with local computer systems- Lorenzo, ACP
- IT courses/ training
Qualifications
- Ability to read and write in English
- Band 2 – GCSE Level Band 3 - A level NVQ3 Band 4 - NVQ Level 4 Higher National Diplomas
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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(**) Admin and Clerical Visits Coordinator in Chelmsford employer: VerseOne Group
VerseOne Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the healthcare technology sector. With hybrid working arrangements and a focus on employee growth, you will have the opportunity to make a significant impact while developing your career in a leading AI-powered Digital Experience Solutions provider for the NHS.
