Senior Account Manager (Agency – B2B & B2C) in Telford

Senior Account Manager (Agency – B2B & B2C)

Salary: £45,000–£55,000

Location: Fully Remote (UK-based)

Type: Permanent

The Company

We’re working with a fast-growing international digital agency with a strong presence across the UK, Europe and the US. They partner with ambitious B2B and B2C brands across technology, SaaS, consumer and digital-first sectors, delivering integrated campaigns across web, CRM, creative, digital content, brand and customer experience.

This is a fully remote role within a high-performing client services team, managing a portfolio of established and high-growth accounts.

The Role

They’re looking for a Senior Account Manager (or an Account Director who prefers a hands-on role) to take full ownership of key client relationships and drive both delivery and commercial growth.

You will:

• Act as the senior day-to-day contact for your clients, leading communication and shaping the relationship
• Manage and grow a portfolio of B2B and B2C accounts, proactively identifying opportunities to upsell, cross-sell and expand scope
• Challenge briefs, add strategic value and guide clients toward high-impact web, CRM, creative and digital solutions
• Work closely with strategy, creative, UX, CRM and digital teams to deliver integrated campaigns
• Support pitches, proposals and account growth planning
• Develop a deep understanding of client businesses, products, audiences and competitive landscape
• Track account performance against objectives and KPIs, ensuring quality and consistency of delivery
• Build long-term partnerships based on trust, insight and commercial value
• Support junior team members and contribute to wider client services best practice

Your focus is on client leadership, commercial growth, strategic oversight and high-quality delivery.

About You

You’ll thrive in this role if you:

• Have strong agency experience across web, CRM, creative and digital channels
• Have a proven track record of growing accounts year-on-year through upselling, cross-selling and scope expansion
• Have experience working with both B2B and B2C brands
• Operate comfortably at Senior Account Manager or Account Director level
• Can challenge clients constructively and build trust quickly
• Understand digital ecosystems, content strategy, campaigns and customer journeys
• Are commercially minded and confident owning revenue within your accounts
• Enjoy working fully remotely and collaborating with distributed teams

Desirable

• Experience working with enterprise technology or SaaS clients
• Exposure to CRM platforms such as HubSpot, Salesforce or Marketo
• Experience across web builds and content-led campaigns
• Comfortable contributing to strategic discussions and pitch development

If this feels like the right move, get in touch. Interviews are already underway.