Your customer. Your order. Your job to get them live.
That is the whole role. A business telecoms provider in Lincolnshire, growing fast off the back of the 2027 copper switch off, needs someone to take new customers from signed contract to go live and be the one name they deal with the whole way through.
Not an admin role. Not a ticket queue. Your own portfolio, start to finish.
The job
- Own your customers from sales handover to go live
- Coordinate provisioning, installs, number porting and connectivity
- Chase Sales, Technical, Engineering and suppliers to keep orders moving
- Check the paperwork is right before an order progresses, because that is where things go wrong
- Update customers even when there is nothing to report, because silence is what they complain about
- Spot delays early and escal... etc
Measured on time to live, onboarding SLA, aged base, handovers and how well you communicate.
You
Organised, with several plates spinning and none of them dropping. Confident on the phone. The sort of person who takes it personally when a customer gets let down.
Telecoms, connectivity or hosted telephony experience helps. So does any background where you have run installs or complex onboarding. If you have done it in logistics, utilities, IT or anywhere else, apply.
Office based in Lincoln.
£25,000 basic, £30,000 OTE, in a business where this function is being built out and there is room to grow with it.
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Customer Onboarding Executive employer: Versende Ltd
As a Senior Quality and Performance Manager at this leading apprenticeship assessment organisation in White City, London, you will be part of a dynamic team that values innovation and excellence. With a competitive salary of £75,000 and the flexibility of a hybrid work model, you will have the unique opportunity to shape a brand new function from the ground up, driving meaningful improvements and influencing key stakeholders. The company fosters a collaborative work culture that prioritises employee growth and development, making it an excellent employer for those seeking a rewarding career in quality assurance and performance management.
