Business Operations and Planning Lead

Business Operations Lead (Awarding Body / EPAO / Digital Apprenticeships) Location: Hybrid – Home-based and London Contract: Full-time, 37.A leading Ofqual-recognised Awarding Body is seeking an experienced Business Operations Lead to help shape and drive our continued growth. With consistent expansion over the last four years, we\’re now scaling both our digital and non-digital apprenticeship assessment offerings – and we need a driven, strategic operator to support that journey. You\’ll play a key role in building strong provider partnerships, championing service excellence, and leading internal teams – including line management of our Heads of Quality – to ensure high performance and compliance. Own service level performance and reporting • Oversee utilisation, capacity planning and project management • Drive process improvements and lead technology adoption • Engage with regulators and stay ahead of policy developments You’ll have senior-level experience within an EPAO, Awarding Organisation or Digital Apprenticeship Provider, strong leadership and stakeholder management skills, and a proven track record in programme delivery and operational excellence. 5+ years in a senior role at an Awarding Organisation, EPAO or Digital Apprenticeship Provider • Strong project/programme management capabilities • Deep understanding of the education and training landscape • Experience in training provision • Background in quality or assessment • Join a team that’s passionate about apprentices, technology-driven, and committed to quality.