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- Tasks: Design and optimise ITSM solutions using Jira Service Management while collaborating with stakeholders.
- Company: Join a forward-thinking tech company focused on innovative service management solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by implementing scalable IT solutions in a dynamic environment.
- Qualifications: 5+ years in ITSM tools, strong communication skills, and experience with Atlassian Cloud.
- Other info: Be part of a team that values continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced ITSM / CMDB Engineer with strong hands‑on expertise in Jira Service Management (JSM) to design, implement, and optimize ITSM and CMDB solutions. The role involves working closely with customers and internal stakeholders to implement scalable, ITIL‑aligned service management solutions on Atlassian Cloud.
Key Responsibilities
- Lead or contribute to end‑to‑end JSM implementations (from requirement gathering to go‑live).
- Design, implement, and maintain CMDB / Assets using JSM Assets (formerly Insight).
- Define object schemas, object types, attributes, relationships, and data models for services, applications, infrastructure, and business services.
- Integrate JSM with monitoring tools, CI/CD tools, identity providers, and other enterprise systems.
- Configure workflows, request types, automation rules, SLAs, queues, forms, portals, and reports.
- Configure ticket routing, approvals, notifications, CMDB updates, and lifecycle workflows.
- Support data migration into JSM / Assets (CMDB) from Excel or legacy tools.
- Conduct workshops with stakeholders for ITSM process design, CMDB modelling, and solution walkthroughs.
- Provide L2/L3 support and continuous improvement recommendations.
Required Skills & Experience
Must Have
- 5+ years’ experience in ITSM tools implementation, preferably Jira Service Management.
- Strong stakeholder communication and requirement analysis skills.
- Experience in Atlassian Cloud environment.
- Good understanding of ITIL processes.
Good to Have
- Integrations using REST APIs or marketplace apps.
- Experience in DC to Cloud migrations or ITSM tool migrations.
- Scripting / automation experience (Groovy, JS, or REST‑based).
Information Technology Service Management Consultant in London employer: Verse Consulting
Contact Detail:
Verse Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Management Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM space and let them know you're on the hunt for a new role. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your JSM implementations and CMDB projects. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your ITIL knowledge and JSM expertise. Be ready to discuss specific examples of how you've led end-to-end implementations and tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly helps us get your application in front of the right people faster.
We think you need these skills to ace Information Technology Service Management Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Jira Service Management and ITIL processes. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITSM and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves working closely with stakeholders, make sure to highlight your communication skills in your application. We want to know how you’ve successfully collaborated in the past and how you can bring that to us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Verse Consulting
✨Know Your JSM Inside Out
Make sure you brush up on your Jira Service Management knowledge. Be ready to discuss specific implementations you've led or contributed to, and how you tackled challenges during those projects. Familiarity with the latest features and best practices will show that you're not just experienced but also up-to-date.
✨Showcase Your Stakeholder Skills
Since this role involves working closely with customers and internal teams, prepare examples of how you've effectively communicated with stakeholders in the past. Highlight your requirement analysis skills and how you've facilitated workshops or discussions to gather insights and feedback.
✨Demonstrate ITIL Knowledge
Brush up on ITIL processes and be prepared to discuss how you've applied them in your previous roles. You might be asked about specific ITIL frameworks or methodologies, so having real-world examples of how you've aligned service management solutions with ITIL principles will set you apart.
✨Prepare for Technical Questions
Expect some technical questions related to CMDB design, integrations, and automation. Review your experience with REST APIs, scripting, and any migrations you've handled. Being able to articulate your technical expertise clearly will give the interviewers confidence in your abilities.
