At a Glance
- Tasks: Provide top-notch customer support and assist with bookings on our innovative platform.
- Company: Join BRS Golf, a tech-savvy company revolutionising the golf industry.
- Benefits: Enjoy generous perks, financial security, and a great work-life balance.
- Other info: Collaborate globally with a motivated team and grow your career.
- Why this job: Be part of a dynamic team making a real impact in the sports tech world.
- Qualifications: 1+ year in customer service, tech-savvy, and a passion for sports.
The predicted salary is between 30000 - 40000 £ per year.
BRS Golf Ltd, a division of VERSANT Media, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide.
The Customer Support Specialist will be a key member of the wider Customer Success Team. Providing a high level of customer service to the sales process for our distribution platform golfnow.com, the role will include duties such as making amendments to bookings and managing new bookings that are generated via the website. The ideal candidate will have a passion for providing an exceptional customer care experience and aspire to engage with customers and suppliers as part of a highly motivated team who strive to go above and beyond the clients’ expectations.
In delivering the key responsibilities of the role, the Customer Support Specialist will engage in the following activities:
- Customer Service - Resolving product or service problems by clarifying the customer's service requirements; determining the cause of any problems; selecting and explaining the best solution to solve their requirements; following up to ensure the client's service requirements is fulfilled.
- Sales Support - Recommending potential products or services to clients based upon their individual needs.
- Booking Support - Daily support of the booking process through our website. Tasks include the processing of bookings that require manual intervention.
- Product Support - Assisting the account management team, support to include weekly availability checks and general club support duties.
- Relationships - Building relationships with key personnel both internally and externally at supplier level. This will include regular telephone conversations and email communications.
- Proactive - Responding to and follow up of sales enquiries using appropriate methods.
- Coordination & Collaboration - Participation in meetings and team activities, including supporting efforts across the wider Customer Success Team.
- Project Involvement - Contribute to projects and initiatives that support the long-term growth aspirations of the brand.
The successful candidate will work as part of a global Customer Success Team, collaborating closely with colleagues across Belfast, Cape Town, and other Versant Media locations.
It is essential that candidates have:
- 1+ year of experience in a customer focused environment within the technology sector.
- Exceptional customer service skills with a desire to help our customers and consistently exceed their expectations.
- Experience using communication and CRM platforms such as Salesforce and remote support tools.
- Technology-savvy with a curiosity and desire to continually learn new technologies.
- Experience of call handling, determining and resolving end user issues and coaching users in the use of tech products and services.
- Able to demonstrate a proactive approach with good time management and autonomy in delivering excellent customer service.
- Experience working in a fast-paced team environment, collaborating effectively with colleagues and contributing to collective success.
- A strong passion for sports and sports technology would be advantageous.
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.
Customer Support Specialist employer: VERSANT
BRS Golf Ltd, a division of VERSANT Media, is an exceptional employer that prioritises employee wellbeing and career growth within a dynamic and innovative environment. With generous benefits, a strong focus on work-life balance, and opportunities to collaborate with a global team, employees are empowered to thrive while contributing to the exciting future of golf technology. Join us in Belfast and be part of a passionate team dedicated to delivering outstanding customer experiences in the world of golf.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at VERSANT. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like VERSANT before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to VERSANT:Your cover letter is your chance to shine! Tell us why you want to work at VERSANT specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at VERSANT!
How to prepare for a job interview at VERSANT
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
