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- Tasks: Support golf course partners with seamless onboarding and implementation of innovative products.
- Company: Join VERSANT, a leading media company reshaping the golf industry.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement.
- Why this job: Make an impact in the golf industry while working with cutting-edge technology.
- Qualifications: Experience in customer onboarding and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
BRS Golf, a division of GolfNow and Versant Media, is the leading provider of online tee time booking systems to golf clubs throughout the UK, Europe and the US, with GolfNow being the world’s largest online golf reservation platform. Our technology, services and distribution help golf course operations increase rounds and revenue, expand their markets, and manage their businesses.
The Implementation Specialist plays a key role in delivering a seamless onboarding experience for golf course partners, supporting the successful implementation of GolfNow products and services. Reporting to the Implementation Manager, this role is responsible for co-ordinating and executing onboarding activities, ensuring clients are successfully set up, trained, and supported throughout the implementation lifecycle.
Key Responsibilities
- Support the end-to-end onboarding of new clients, including system setup, configuration, and data migration.
- Co-ordinating the installation of client software and hardware peripherals.
- Translate client requirements into technical specifications to support successful implementation.
- Ensure implementation milestones and timelines are met, maintaining clear communication with stakeholders.
- Act as a key point of contact for clients during onboarding, building strong working relationships.
- Support clients through the onboarding process, helping to resolve issues and escalate where necessary.
- Collaborate with internal teams to ensure smooth delivery and issue resolution.
- Assess client training needs and deliver tailored training plans.
- Provide on-site and remote training sessions to ensure successful product adoption.
- Maintain and update training documentation and user guides in line with product evolution.
- Track and report on onboarding progress against implementation plans and timelines.
- Maintain accurate records of implementation activities using Salesforce and internal systems.
- Gather and analyse client feedback to identify opportunities for improving onboarding processes.
- Contribute to continuous improvement initiatives to enhance efficiency and customer experience.
Qualifications
- 2 years’ experience in customer onboarding, implementation, or a client-facing role.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- Excellent communication and interpersonal skills.
- Advanced problem-solving and analytical skills with exceptional attention to detail.
- Ability to work collaboratively across cross-functional teams.
- High energy and engaging personality with patience for all levels of technology users.
Desirable Experience
- Experience with software or technical implementations.
- Experience delivering client training (in-person or remote).
- Familiarity with CRM systems such as Salesforce.
- Knowledge of the golf industry.
- Degree in a related technical or business field.
Implementation Specialist in Belfast employer: VERSANT
Contact Detail:
VERSANT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist in Belfast
✨Tip Number 1
Get to know the company inside out! Research VERSANT and its brands, especially GolfNow. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client onboarding and implementation. Think about your past experiences and how they relate to the role of Implementation Specialist at GolfNow.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Implementation Specialist in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Specialist role. Highlight your experience in customer onboarding and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you've successfully managed client relationships in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or resolved issues during onboarding or implementation processes. This will show us you're ready for the fast-paced environment at GolfNow.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at VERSANT!
How to prepare for a job interview at VERSANT
✨Know Your Stuff
Before the interview, make sure you understand GolfNow's products and services inside out. Familiarise yourself with their onboarding processes and how they help golf course operators. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Communication Skills
As an Implementation Specialist, you'll need to communicate effectively with clients and internal teams. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. This will demonstrate your interpersonal skills and ability to work collaboratively.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and attention to detail, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future projects. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.