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- Tasks: Provide top-notch IT support to employees and partners, solving issues on the first contact.
- Company: Join VERSANT, a leading media company with iconic brands in news, sports, and entertainment.
- Benefits: Flexible schedule, competitive pay, and opportunities for professional growth.
- Why this job: Be part of an innovative team that values creativity and connection in a dynamic environment.
- Qualifications: 2-3 years of IT experience and a passion for technology and customer service.
- Other info: Work onsite 4-5 days a week with potential for part-time remote work.
The predicted salary is between 30000 - 42000 £ per year.
VERSANT is a leading force in news, sports and entertainment—home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.
The Enterprise IT Support Analyst L2 is a key member of Versant Media’s Enterprise IT Operations group, serving as the first point of contact for employees and partners requiring IT support. This role provides assistance both in‑person (onsite) and through the help line, resolving a high percentage of issues at first contact. Success in this position requires strong technical expertise, proactive problem‑solving skills, and a commitment to delivering exceptional customer service.
Essential Responsibilities:
- Provide support to customers via Phone, Chat, In Person (Onsite and TechBar)
- Diagnose complex problems and work to resolution
- Deliver exceptional customer service
- Understand team targets and deliver to them
- Collaborate on service improvement plans and operational projects
- Identify process improvement opportunities and provide feedback to the management team
- Take ownership of escalations as necessary from team or management
- Act as an SME for projects, applications, and processes as required
Qualifications:
- Someone who genuinely puts their customer first
- A team player who acts in the interest of all
- A passionate and motivated individual
- A flexible schedule that can cover later shifts, weekends or holidays when needed
Skills And Experience:
- 2‑3 years of relevant IT experience
- Experience with common technologies including Windows, Mac OS X, Office 365, Active Directory, mobile device management, etc.
- Awareness of ITIL fundamentals
- Relevant experience in performing and managing clearly defined SLA targets and KPI’s
- Passionate about technology
- Ability to work onsite four to five days per week
- Candidates will also require an environment suitable for working from home part‑time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection)
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.
As part of our selection process, external candidates may be required to attend an in‑person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
Enterprise IT Support Analyst, L2 employer: Versant Media
Contact Detail:
Versant Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise IT Support Analyst, L2
✨Tip Number 1
Get to know the company! Before your interview, dive into VERSANT's brands and values. This will help you connect your skills to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling IT issues head-on, think of some common tech problems and how you'd resolve them. This will prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your customer service chops! VERSANT values exceptional service, so be ready to share examples of how you've gone above and beyond for customers in the past. It’s all about demonstrating that you put people first.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Enterprise IT Support Analyst, L2
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let your enthusiasm for technology shine through! We love candidates who are genuinely excited about IT and can demonstrate their passion in their cover letter or CV.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that matches the job description. We want to see how your skills align with what we’re looking for at VERSANT!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on your key achievements and experiences that relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Versant Media
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Windows, Mac OS X, and Office 365. Be ready to discuss how you've used these technologies in past roles and be prepared to troubleshoot common issues on the spot.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, think of examples where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you handle difficult situations with professionalism.
✨Understand the Company Culture
Do some research on VERSANT and its brands. Understanding their mission and values will help you align your answers with what they’re looking for in a candidate. Show that you’re not just interested in the job, but also in being part of their team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or upcoming projects.