At a Glance
- Tasks: Provide top-notch technical support to customers and help them optimise their golf course operations.
- Company: Join BRS Golf, a leading tech company transforming the golf industry.
- Benefits: Enjoy competitive pay, generous perks, and a great work-life balance.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of an innovative team making a real impact in the sports tech world.
- Qualifications: 1+ year in customer service, tech-savvy, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
BRS Golf Ltd, a division of NBC Sports Next, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf, our course management software and services help our Golf Course partners increase their rounds and revenue and manage their business operations. GolfNow is the world’s largest online tee time marketplace, used by over 3.5 million golfers worldwide.
The Technical Support Specialist will be a key member of the wider Customer Success Team. Our high performing team members are passionate about delivering excellence in customer service and are responsible for the support and success of our customers across the BRS Golf product suite.
In delivering the key responsibilities of the role, the Technical Support Specialist will:
- Develop a strong understanding and in-depth knowledge of our tools and platforms to best assist end users in optimizing these to support their golf course operations activities.
- Respond to inbound customer inquiries, issues and requests via email, phone, and online chat.
- Determine the issue, conduct a root cause analysis and thereafter provide technical support and guidance by stepping our customers through appropriate solutions.
- Escalate technical incidents to relevant departments and communicate client feedback to help identify new features or potential improvements to our products.
- Record and maintain case logs to document all activities in line with internal processes and set procedures.
- Contribute to the formation of self-service tools and guidance for clients as well as other internal teams.
- Participate in team meetings, project streams, events and activities that develop strong working relationships and encourage a supportive team working environment.
- Identify and report bugs or product enhancements to the development team.
- Collaborate with other teams to resolve customer issues in a timely manner.
- Contribute to cross team knowledge sharing and the coaching of new hires as they begin their career journey with the BRS Golf family.
- Undertake other duties as assigned.
Qualifications:
- 1+ year of experience in a customer focused environment within the technology sector.
- Experience using communication/CRM platforms such as Salesforce and remote support tools.
- Experience using JIRA or other similar ticketing systems.
- Be technology savvy with a sense of curiosity and desire to continue learning new technology.
- Experience of call handling, determining, and resolving end user issues and coaching users in the use of tech products and services.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Able to demonstrate a proactive approach with good time management and autonomy in delivering excellent customer service.
- Experience of working in a motivating, fast paced team environment, engaging with colleagues, and contributing to collective efforts.
Additional skills and experience that would be desirable:
- Bachelor's Degree in a relevant discipline such as Computer Science, Business, Communications or equivalent.
- Familiarity with languages such as HTML/CSS.
- A passion and interest in sports and sports technology.
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision.
Technical Support Specialist in Belfast employer: Versant Media, LLC
BRS Golf Ltd, part of NBC Sports Next, is an exceptional employer located in Belfast, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With generous benefits, a commitment to work-life balance, and opportunities to advance within a rapidly growing technology sector, team members are empowered to thrive while contributing to innovative solutions for the golf industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Versant Media, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Versant Media, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Versant Media, LLC:Your cover letter is your chance to shine! Tell us why you want to work at Versant Media, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Versant Media, LLC!
How to prepare for a job interview at Versant Media, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
