Implementation Specialist in Belfast

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

BRS Golf, a division of GolfNow and Versant Media, is the leading provider of online tee time booking systems to golf clubs throughout the UK, Europe and the US, with GolfNow being the world’s largest online golf reservation platform. Our technology, services and distribution help golf course operations increase rounds and revenue, expand their markets, and manage their businesses. More than 8,000 courses across North America, the UK and Europe rely on our platform.

Implementation Specialist plays a key role in delivering a seamless onboarding experience for golf course partners, supporting the successful implementation of GolfNow products and services. Reporting to the Implementation Manager, this role is responsible for co-ordinating and executing onboarding activities, ensuring clients are successfully set up, trained, and supported throughout the implementation lifecycle. The Implementation Specialist works closely with Sales, Technical Support, and Customer Success teams to deliver a high-quality customer experience.

Key Responsibilities

• Client Onboarding & Implementation Delivery
  • Support the end-to-end onboarding of new clients, including system setup, configuration, and data migration
  • Co-ordinating the installation of client software and hardware peripherals
  • Translate client requirements into technical specifications to support successful implementation
  • Ensure implementation milestones and timelines are met, maintaining clear communication with stakeholders
• Client Relationship Management
  • Act as a key point of contact for clients during onboarding, building strong working relationships
  • Support clients through the onboarding process, helping to resolve issues and elevate where necessary
  • Collaborate with internal teams to ensure smooth delivery and issue resolution
• Training & Enablement
  • Assess client training needs and deliver tailored training plans
  • Provide on-site and remote training sessions to ensure successful product adoption
  • Maintain and update training documentation and user guides in line with product evolution
• Project Co-ordination & Reporting
  • Track and report on onboarding progress against implementation plans and timelines
  • Maintain accurate records of implementation activities using Salesforce and internal systems
  • Support co-ordination of onboarding projects, ensuring alignment across teams
• Process Improvement & Feedback
  • Gather and analyse client feedback to identify opportunities for improving onboarding processes
  • Contribute to continuous improvement initiatives to enhance efficiency and customer experience
  • Support documentation of best practices and onboarding workflows

Qualifications

• 2 years’ experience in customer onboarding, implementation, or a client-facing role
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent communication and interpersonal skills
• Advanced problem‑solving and analytical skills with exceptional attention to detail
• Ability to work collaboratively across cross-functional teams
• High energy and engaging personality with patience for all levels of technology users
• Experience with software or technical implementations
• Experience delivering client training (in-person or remote)
• Familiarity with CRM systems such as Salesforce
• Knowledge of the golf industry
• Degree in a related technical or business field

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.