At a Glance
- Tasks: Drive client engagement strategies and elevate clienteling excellence in a luxury retail environment.
- Company: Join the iconic Versace team in a vibrant London boutique.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Thriving environment with a commitment to diversity and inclusion.
- Why this job: Be part of an innovative project that shapes client experiences in luxury fashion.
- Qualifications: 3-5 years in fashion retail with strong interpersonal and leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
GV - London New Bond Street
WHAT YOU WILL DO
- The
- In-Store
- CRM
Manager contributes to the boutique’s business performance and client-centric culture by driving client engagement strategies, elevating clienteling excellence across the team, and developing a high-value and loyal client portfolio in partnership with Boutique Management.
- Business & Client Development
- Partner with the Store Director and Regional CRM to drive client acquisition, retention, and sales performance through strategic CRM initiatives.
- Analyse client data to identify opportunities and implement targeted client engagement actions.
- Foster a strong clienteling and appointment culture, supporting high-value client interactions and personalized experiences.
- Execute CRM activations, in-store events, and client engagement initiatives in line with brand standards.
- Build and maintain relationships with local luxury partners and key lifestyle networks.
- Team Management, Leadership & Training
- Promote a strong CRM mindset across the boutique, translating business goals into client engagement actions.
- Coach and support the team to elevate clienteling, selling skills, and luxury service standards.
- Lead onboarding and continuous training on CRM tools, best practices, and client engagement strategies.
- Inspire the team through regular briefings, CRM animations, and performance follow-up.
- Operations
- Support the boutique in all CRM-related activities, ensuring effective follow-up on appointments and client actions.
- Assist with VIC client requests and ensure seamless coordination of client needs and experiences.
- Monitor CRM activities and provide feedback and insights to key stakeholders.
- YOU’LL NEED TO HAVE
- 3 - 5 years of experience in Fashion Retail
- A strong understanding of the Versace culture and its appeal to the local market
- Networking capability and a strong orientation in network development
- High level of interpersonal skills, empathetic, with the ability to engage and persuade
- Strong written and verbal communication skills, high listening competencies
- Strong organizational profile
- English
- A positive, outgoing, high-energy personality able to thrive within a high paced environment
- WE’D LOVE TO SEE
- A commitment to take part in an innovative project
- Well connected with a strong ability to engage
- Leadership and ability to motivate others
Versace is an equal employment opportunity employer.
Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
Versace also prohibits harassment of applicants and employees based on any of these protected categories.
In-Store CRM Manager in London employer: Versace
At Versace, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and innovation. As a Sales Associate at our prestigious Harrods location, you will benefit from extensive training and development opportunities, allowing you to grow your career in luxury retail while delivering an unparalleled customer experience. Join us to be part of a team that values diversity and empowers you to build meaningful relationships with clients in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land In-Store CRM Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Versace, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Versace!
We think you need these skills to ace In-Store CRM Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Versace, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Versace and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Versace that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Versace
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
