RPA Specialist (Operations Automation Lead)
Location: UK_London_Office
Verra Mobility is a global leader in smart mobility. We operate in 15 countries and in 22 languages, with a European headquarters in Amsterdam, offices in London, Madrid, and Budapest.
Role Purpose
The RPA Specialist identifies, designs, and implements automation solutions across the European Operations function, focusing on improving efficiency, scalability, accuracy, and cost performance within high‑volume transaction processing environments.
This role acts as a bridge between Operations, Technology, and Finance, combining deep technical expertise with strong operational understanding to deliver automation that drives measurable business impact.
Key Responsibilities
1. Automation Strategy & Opportunity Identification
- Identify, prioritize, and build a pipeline of automation opportunities across Operations.
- Partner with Operations, Finance, and Product teams to assess where automation can drive cost efficiency, quality improvement, and scalability.
- Evaluate processes using data, SLAs, volumes, and defect rates to determine automation feasibility and ROI.
- Support leadership in defining the automation roadmap and prioritization framework.
2. Design & Development of RPA Solutions
- Design, build, test, and deploy RPA solutions to automate manual, repetitive, and rules‑based processes.
- Ensure solutions are robust, scalable, and aligned with system architecture and operational workflows.
- Develop automation using tools such as UiPath, Power Automate, or similar, ensuring best practice coding standards.
- Document automation logic, workflows, and dependencies clearly.
3. Operational Integration & Delivery
- Embed automation into day‑to‑day workflows in close collaboration with Operations Manager and processing teams.
- Ensure minimal disruption during deployment and strong user adoption.
- Monitor automation performance to meet SLA, quality, and throughput expectations.
- Act as a hands‑on problem solver, adjusting and optimizing automation.
- Track and report on automation impact, including:
- Cost savings
- Throughput improvements
- Use data to continuously refine and optimize automated processes.
- Identify further improvement opportunities and feed them into the automation roadmap.
- Support the development of data‑driven decision making within Operations.
5. Cross‑Functional Collaboration
- Partner with Operations, Product & Technology for system integration, dependencies, and roadmap alignment.
- Act as a translator between business and technical teams.
- Support change management and communication across teams adopting automation.
- Ensure compliance with internal controls, audit requirements, and data governance standards.
- Identify and manage risks related to automation.
- Support audit processes and ensure traceability of automated workflows.
7. Capability Building
- Promote an automation mindset within the Operations function.
- Train and support teams working alongside automated processes.
- Contribute to building internal knowledge and capability in automation and process optimization.
Key Skills & Experience
Technical Skills
- Strong experience with RPA tools (e.g., UiPath, Power Automate, Automation Anywhere).
- Ability to design and develop end‑to‑end automation workflows.
- Good understanding of systems integration, APIs, and data flows.
Operational & Process Expertise
- Experience in high‑volume processing or operations environments.
- Strong understanding of process mapping, optimization, and Lean / Six Sigma methodologies.
- Ability to translate operational needs into technical automation solutions.
Commercial & Business Acumen
- Assess automation opportunities based on cost, ROI, and business impact.
- Work with Finance on investment decisions and performance tracking.
- Deliver measurable improvements to efficiency and profitability.
Stakeholder & Communication Skills
- Strong communication skills across technical and non‑technical stakeholders.
- Influence and drive change without direct authority.
- Collaborative and pragmatic problem‑solving approach.
Mindset & Behaviors
- Proactive, solution‑oriented, hands‑on.
- Curious and innovative, strong interest in technology.
- Structured, analytical, detail‑focused.
- Resilient and adaptable.
- Strong ownership mindset aligned with company values.
Reporting Line
- Reports to: VP Finance (Europe)
- Works closely with: Operations Manager, Client Services Manager, Product, Technology, Finance, and Delivery teams.
Success Measures
- Quantifiable efficiency gains and cost savings delivered through automation.
- Reduction in manual processing, errors, and operational defects.
- Improved SLA performance and throughput.
- Adoption and effectiveness of automation within Operations.
- Strength and execution of the automation roadmap.
- Contribution to scalable growth of the European business.
Verra Mobility Values
- Own It. Focus on high performance and breakthrough outcomes.
- Do What’s Right. Champion integrity and good character.
- Choose Courage Over Comfort. Lean into progress‑driving actions.
- Win Together. Collaborate, value differences, foster an engaging environment.
Equal Opportunity Employer
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
