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- Tasks: Be the go-to person for customer support and help resolve issues.
- Company: Join Verostone, a growing SaaS company revolutionising finance management tools.
- Benefits: Enjoy staff discounts, private medical insurance, and flexible working options.
- Why this job: Gain valuable experience in tech support with great career progression opportunities.
- Qualifications: A degree in Computer Science or related field is preferred; no prior software knowledge needed.
- Other info: Hybrid working available with occasional travel within the UK.
The predicted salary is between 28800 - 43200 £ per year.
Full Time - Weybridge - Hybrid working available. Verostone is on a growth trajectory in the SaaS tech space! We provide performance management tools for finance teams, optimising how they budget, forecast, plan, report, and analyse.
In terms of numbers, the Axiom platform has over 2,800 client businesses and 450,000 users worldwide, processing over 1 million budget transactions a day. Axiom in the UK is made up of a team of specialist consultants with specific industry experience combined with a wealth of expertise in consulting, designing, and implementing bespoke builds of the Axiom platform.
Verostone is looking for a driven Support Consultant to join our team. You’ll enjoy providing both external support to customers and internal support to the professional services and pre-sales teams. No prior knowledge of the software is required/expected; full training will be provided.
The role offers extremely good potential career progression with the support, pre-sales, or professional services functions.
The day-to-day responsibilities – What will you be doing?
- First point of contact for all existing customers requiring assistance
- Logging customer requests, updates to existing tickets, and tracking of items through to successful resolution in the support system
- Assisting with customer issue resolution
- Escalation of Axiom Cloud Service issues to the Cloud Operations team
- Assisting with customer software upgrades and system synchronisation requests
- Assisting with delivery of extended support hourly services
- Maintenance and support of internal servers & systems
- Providing pre-sales support as and when required, assisting with PoC delivery and prospect demonstrations
- Development of internal Axiom Software solutions
- Providing internal documentation on new Axiom Software releases
To be considered for this role you must have:
- Good problem-solving thought process and attention to detail
- Computer Science or Technology related degree or similar experience
Knowledge, experience, and skills – What does it take to be successful?
- Ability/willingness to learn the product inside-out.
- Be hard-working and driven to succeed.
Formal Education
- BS Degree or equivalent; advanced degree desirable in Computer Science or Technology related degree would be beneficial.
Verostone provides performance management tools that arm finance teams and executives with the best tools for budgeting, forecasting, planning, reporting, and more. Finance teams using Axiom Software are more agile and spend more time analysing data to better understand the drivers that affect their organisations.
Verostone employees are passionate, hardworking individuals who go above and beyond to keep our customers happy. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy.
A sample of the benefits we provide are:
- Staff Discounts
- Pension Plan
- Private Medical Insurance
- Flexible Working
Location: Based in Weybridge, Surrey with hybrid working options available and occasional travel within the UK.
If you are interested in this exciting role and would like to join our team, then please send your CV to Amy Brockman, People and Operations Manager at abrockman@verostone.com.
Technical Support Consultant employer: Verostone Ltd
Contact Detail:
Verostone Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Consultant
✨Tip Number 1
Familiarise yourself with the Axiom platform and its functionalities. Even though no prior knowledge is required, having a basic understanding of how it works will help you stand out during interviews and demonstrate your eagerness to learn.
✨Tip Number 2
Showcase your problem-solving skills in conversations with us. Prepare examples from your past experiences where you've successfully resolved issues or helped others, as this role heavily relies on assisting customers and internal teams.
✨Tip Number 3
Network with current employees or professionals in the SaaS tech space. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your discussions with us.
✨Tip Number 4
Be prepared to discuss your willingness to learn and adapt. Highlight any relevant coursework or projects from your Computer Science or Technology degree that demonstrate your commitment to continuous improvement and growth in the tech field.
We think you need these skills to ace Technical Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Support Consultant role. Emphasise your problem-solving abilities, attention to detail, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in Verostone and how your background makes you a great fit for their team.
Highlight Relevant Education: If you have a degree in Computer Science or a related field, make sure to mention it prominently. If you have equivalent experience, describe it clearly to demonstrate your qualifications.
Show Willingness to Learn: In your application, express your eagerness to learn about the Axiom platform and your commitment to providing excellent customer support. This aligns with Verostone's emphasis on training and career progression.
How to prepare for a job interview at Verostone Ltd
✨Understand the Product
Make sure to familiarise yourself with Verostone's Axiom platform. Even though no prior knowledge is required, having a basic understanding of how the software works and its benefits for finance teams will show your enthusiasm and willingness to learn.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or overcame challenges. This role requires a good problem-solving thought process, so showcasing your analytical skills will be crucial.
✨Show Your Drive and Passion
Verostone values hard-working individuals who go above and beyond. Be ready to discuss what motivates you and how you plan to contribute to the team’s success. Highlight any relevant experiences that demonstrate your dedication.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you determine if Verostone is the right fit for you.
