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For Companies At a Glance
- Tasks: Support customers by handling orders, queries, and returns efficiently.
- Company: Join a dynamic team in a supportive office environment.
- Benefits: Enjoy bank holidays off, birthday leave, and free parking.
- Other info: Full training provided with opportunities for career progression.
- Why this job: Perfect for those who love helping others and want to grow their skills.
- Qualifications: Strong communication skills and attention to detail are key.
The predicted salary is between 22000 - 26000 £ per year.
Sales Support Administrator – Full Time (Office-Based, No Remote Working)
Hours: 8:30am – 5:00pm
What We Offer
- No weekend work
- Bank holidays off
- Birthday day off
- Free on-site parking
- Employee discount
- Overtime available at peak periods
- Full training provided
- Opportunities to develop skills and progress
Role Overview
As a Sales Support Administrator, you will be a key point of contact for customers, ensuring orders, queries, and returns are handled efficiently and accurately. This is an office-based role, working as part of a supportive team environment, with a strong focus on delivering excellent service.
Key Responsibilities
- Handle inbound calls and customer correspondence, solving queries quickly and effectively
- Process customer orders and manage email inbox enquiries accurately
- Organise replacements for damaged goods and coordinate returns and collections
- Take ownership of customer enquiries and provide clear, proactive solutions
- Manage invoice queries and general account support tasks
- Maintain accurate records and follow internal processes
- Prioritise workload effectively to meet deadlines and service levels
Who This Role Suits
- Experienced sales support or customer service professionals looking for a structured, fast-paced environment
- Entry-level candidates with strong communication skills and a willingness to learn
Requirements
- Strong communication and interpersonal skills
- High attention to detail and accuracy
- Ability to manage workload and meet deadlines
- Proactive and able to work on own initiative
- Confident using systems and email
- MS Office knowledge preferred but not essential
Sales Support Administrator in Leeds employer: Verona Group
Contact Detail:
Verona Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Leeds
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Sales Support Administrator, you'll need to handle customer queries effectively. Role-play with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Be proactive! If you have questions during the interview, don’t hesitate to ask. It shows you're engaged and ready to take ownership of your role, just like you would with customer enquiries.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Remind them why you’re the perfect fit for the Sales Support Administrator role and express your enthusiasm for the opportunity.
We think you need these skills to ace Sales Support Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Sales Support Administrator role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it's through your writing style or examples of past experiences, let us see your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Verona Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires strong communication and interpersonal skills, be prepared to demonstrate these during the interview. Practice answering questions clearly and concisely, and don’t hesitate to share examples from your past experiences where you effectively handled customer queries or resolved issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage workload, handle difficult customers, or process orders accurately. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is a good fit for you.