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- Tasks: Provide top-notch IT support and ensure smooth tech operations for colleagues.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Competitive salary, hybrid work, and comprehensive benefits package.
- Why this job: Be the go-to tech hero and make a real difference in a dynamic environment.
- Qualifications: Experience in IT support, strong organisational skills, and a proactive attitude.
- Other info: Great opportunities for training and career growth await you!
The predicted salary is between 28000 - 32000 £ per year.
About the opportunity
Are you an experienced IT professional with a passion for delivering excellent customer support? Do you thrive in a fast-paced environment where no two days are the same? If so, we\’d love to hear from you!
About the Role
As a Technology Support Engineer, you\’ll play a key role in ensuring our colleagues have secure, reliable access to IT and telephony services. You\’ll be the first point of contact for technical support, resolving issues efficiently while providing a positive and professional service. From maintaining desktop and server infrastructure to supporting disaster recovery and security processes, you\’ll help keep our business running smoothly.
Key Responsibilities
- Running the IT Helpdesk, responding promptly to user queries and issues.
- Installing, configuring, and maintaining desktop and server hardware/software.
- Ensuring IT systems and business information are secure, backed up, and recoverable.
- Monitoring and maintaining IT operations such as backups, malware protection, and upgrades.
- Working closely with managers and colleagues to align IT services with business needs.
- Supporting IT projects and contributing to disaster recovery and business continuity plans.
- Assisting with supplier contracts, licensing renewals, and budgeting.
Experience
- Proven experience in a simlar role working as an experienced 2nd line engineer with a path to grow into infrastructure and security.
- Excellent organisational skills and ability to work under pressure
- Confident, proactive, and self-motivated approach
- Knowledge of Windows OS, Microsoft Office, O365 Administration, and telephone systems (Five9 & Mitel)
Desirable experience
- Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL.
- ITIL qualification
- Azure Administration experience
Why Join Us?
We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Engineer, you\’ll be at the heart of keeping our business connected and secure.
We offer a collaborative culture, opportunities for training and development, and the chance to be part of a company that values innovation and people.
Benefits
- Competitive salary in the range of 28,000 to 32,000
- Hybrid working arrangement 1-2 days in the office.
- Comprehensive benefits package, including pension contributions, flexible working options, and training support for continued professional development.
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Technology Support Engineer employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled tech challenges in the past.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing applications that come directly from our site, and it shows you're genuinely interested in joining our team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially in 2nd line roles, and any relevant qualifications like ITIL or Azure Administration.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology support. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your knowledge of Windows OS, Microsoft Office, and any telephony systems you’ve worked with. We want to see how your technical expertise aligns with our needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Vero HR
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft Office, and O365 Administration. Be ready to discuss how you've tackled technical issues in the past, especially in a fast-paced environment.
✨Showcase Your Customer Support Skills
As a Technology Support Engineer, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer support, resolved queries efficiently, and maintained a positive attitude under pressure.
✨Understand the Business Needs
Familiarise yourself with how IT services align with business operations. Think about how you can contribute to disaster recovery and business continuity plans, and be ready to discuss your ideas during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their IT projects, team dynamics, and how they support professional development. This shows your genuine interest in the role and the company.
