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- Tasks: Lead and motivate a team to deliver exceptional customer service in a dynamic contact centre.
- Company: Join a leading UK financial services provider focused on flexible payment solutions.
- Benefits: Competitive salary, 25 days annual leave, and opportunities for training and career development.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in leading teams, strong communication skills, and a customer-first mindset.
- Other info: Enjoy a collaborative culture with alternating shifts and a focus on personal growth.
The predicted salary is between 20000 - 28000 £ per year.
We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you a natural leader who loves supporting people and delivering great customer service? We are looking for an Operations Team Leader, ideally with experience in collections and recoveries, to join our Contact Centre and help drive performance while supporting our team.
In this role, you will lead and motivate a team of agents, ensuring every customer interaction is handled with care, efficiency, and professionalism. Your leadership will play a key part in achieving business targets and supporting our mission to provide flexible finance solutions.
Responsibilities:- Leading, motivating, and coaching a team of Client Support Advisors to achieve key performance targets
- Ensuring high standards of customer service across all channels
- Delivering regular 1-1s, training sessions, and development plans
- Monitoring call data and performance to drive improvements
- Conducting call reviews and supporting compliance requirements
- Running team meetings, workshops, and collaborative sessions
- Supporting customer queries via phone and email when required
- Working with other departments to achieve first contact resolution
- Promoting best practices and company processes across the team
- Experience leading or mentoring a team in a contact centre environment
- Knowledge of collections and recoveries practice
- Strong communication, organisation, and problem-solving skills
- A proactive, solution focused mindset
- Excellent customer service skills with a customer first approach
- Strong computer skills, including advanced use of Microsoft Excel
- A self-motivated, positive attitude and ability to work in a fast-paced environment
- A growth mindset with a passion for developing people and performance
- Live within a commutable distance to the offices in Melton Mowbray
- Competitive salary of £33,500
- Working pattern: Alternating weekly shifts—Week 1: 8am-5pm, Week 2: 9am-5pm, with a requirement to work every other Saturday with a day off in the week.
- 25 days annual leave plus bank holidays.
- Supportive and collaborative team culture
- Opportunities for training and career development
- A leadership role where you can make a real impact
If you are ready to lead, inspire, and drive results, we would love to hear from you. APPLY now for immediate consideration.
Operations Team Leader (Contact Centre) in Melton Mowbray employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader (Contact Centre) in Melton Mowbray
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Team Leader (Contact Centre) in Melton Mowbray
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and motivating teams. We want to see how you've supported others in achieving their goals, so share specific examples that demonstrate your leadership style.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can connect their skills to what we’re looking for.
Be Customer-Focused: Since this role is all about delivering great customer service, make sure to showcase your customer-first approach. Share stories of how you’ve gone above and beyond to resolve customer queries or improve service delivery.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of your application. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Vero HR
✨Know Your Stuff
Make sure you understand the ins and outs of the financial services sector, especially around collections and recoveries. Brush up on relevant regulations and best practices, as this will show your potential employer that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance. This will help demonstrate your capability to lead and inspire others in the Contact Centre.
✨Customer Service is Key
Be ready to discuss your approach to delivering excellent customer service. Share stories that highlight your problem-solving skills and how you’ve handled challenging customer interactions. This will resonate well with the company's focus on customer-first solutions.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for leadership roles and practice articulating your thoughts clearly. This will help you feel more confident and prepared when it’s time for the real deal.
