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- Tasks: Lead and motivate a team in the Contact Centre to achieve business targets.
- Company: Dynamic financial services provider in Melton Mowbray with a supportive culture.
- Benefits: Competitive salary, career development opportunities, and a collaborative team environment.
- Why this job: Make a real impact by driving performance and ensuring high customer service standards.
- Qualifications: Experience in collections and recoveries, with strong leadership skills.
- Other info: Flexible shifts and a commitment to customer-first practices.
The predicted salary is between 36000 - 60000 £ per year.
A financial services provider in Melton Mowbray is seeking an Operations Team Leader to lead and motivate a team in their Contact Centre. The ideal candidate will have experience in collections and recoveries, ensuring high customer service standards and driving performance.
Offering a competitive salary, supportive team culture, and opportunities for career development, this leadership role is pivotal in achieving business targets. The role requires alternating weekly shifts and a commitment to customer-first practices.
Contact Centre Operations Lead — People & Performance in Melton Mowbray employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Operations Lead — People & Performance in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who work in contact centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Since this role is all about leading a team and driving performance, think of examples from your past that showcase your leadership skills and customer-first mindset.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in collections and recoveries. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, it’s a great way to keep track of your applications!
We think you need these skills to ace Contact Centre Operations Lead — People & Performance in Melton Mowbray
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and recoveries. We want to see how you've led teams before and driven performance, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer service and how you can motivate a team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you’ve successfully managed teams in the past. We’re looking for someone who can inspire and drive results, so share specific examples of your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Vero HR
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and recoveries. Understand the key metrics that drive performance in a contact centre and be ready to discuss how you've successfully led teams in similar environments.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where you’ve improved customer service standards or driven performance, and be ready to share these stories during the interview.
✨Emphasise Customer-First Practices
Since this role is all about putting customers first, be prepared to discuss your approach to customer service. Share instances where you’ve gone above and beyond to ensure customer satisfaction and how that has impacted your team's performance.
✨Be Ready for Shift Discussions
As the role involves alternating weekly shifts, be prepared to discuss your flexibility and willingness to adapt to different schedules. Highlight any previous experience you have with shift work and how you managed it effectively.
