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- Tasks: Manage customer success and ensure clients achieve their compliance goals.
- Company: Fast-growing SaaS business in information security and compliance.
- Benefits: Competitive salary, generous leave, pension scheme, and remote work options.
- Other info: Ongoing training and development opportunities in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Fluent in German and English with experience in customer success or account management.
The predicted salary is between 38000 - 38000 £ per year.
We are the internal recruitment partner for an innovative and fast‑growing SaaS business specialising in information security, compliance, and business resilience solutions. Since 2005, the organisation has supported thousands of customers across the UK, Europe, the US, and APAC, helping them simplify compliance with frameworks such as ISO 27001, GDPR, and wider governance, risk, and compliance requirements. Backed by private equity investment and operating in a high‑growth SaaS market, the business continues to scale at pace with a clear mission to deliver compliance confidence through its people, processes, and platform. Due to continued growth, they are now looking to appoint a Compliance Success Manager (German Speaking) to join their Customer Success team.
Responsibilities
- Own the post‑sale customer lifecycle, ensuring customers successfully adopt the platform and achieve their compliance objectives.
- Lead customer onboarding and act as a trusted advisor to key stakeholders across compliance, security, risk, and IT.
- Build and maintain strong customer relationships through regular reviews and success planning.
- Drive customer retention and renewals by proactively monitoring account health and mitigating risk.
- Identify and support account expansion opportunities in collaboration with the sales team.
- Capture customer feedback, act as the voice of the customer internally, and track key success metrics.
The successful candidate will be able to demonstrate the following:
- Experience in Customer Success, Account Management, or a similar role within a B2B SaaS environment.
- Professional fluency in both German and English, with confidence engaging customers across German‑speaking markets.
- A strong customer‑first mindset, focused on delivering measurable value and long‑term outcomes.
- Excellent communication and presentation skills, with the ability to explain complex topics clearly.
- Comfort working with SaaS platforms and CRM tools (e.g. Salesforce, HubSpot, Gainsight or similar).
- A collaborative approach, with experience working cross‑functionally with Sales, Product, and Support teams.
- Knowledge or experience within compliance, information security, ISO 27001, GRC, or GDPR (advantageous).
In return we are offering
- Competitive base salary up to £38,000 (£44,000 OTE).
- 25 days annual leave plus bank holidays, increasing with service up to a maximum of 31 days.
- Pension scheme with 5% employee and 3% employer contributions.
- Access to Perkbox - a discounts platform and recognition scheme where points can be earned and redeemed for rewards.
- Remote working with regular team meet ups.
- Ongoing training and development to help you succeed.
Customer Success Manager (German Speaking) employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (German Speaking)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Highlight your customer-first mindset and any relevant SaaS experience to stand out.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Success Manager (German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success, account management, and any relevant SaaS experience. We want to see how you can bring value to our team!
Show Off Your Language Skills: Since this role requires fluency in both German and English, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you’ve used these languages in a professional setting.
Be Customer-Centric: We love candidates who have a strong customer-first mindset. In your application, share examples of how you've successfully built relationships with customers and driven their success. This will show us you’re the right fit for our team!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Vero HR
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success, especially in a B2B SaaS context. Understand how to manage the post-sale customer lifecycle and be ready to discuss strategies for onboarding and retention. This will show that you’re not just familiar with the role but also passionate about helping customers achieve their goals.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain complex topics in both. Practising common phrases and industry-specific terminology in German can give you an edge.
✨Highlight Your Relationship-Building Skills
Customer Success is all about relationships, so come armed with examples of how you've built and maintained strong customer connections in the past. Think about specific instances where you’ve acted as a trusted advisor or resolved issues effectively. This will help illustrate your customer-first mindset.
✨Familiarise Yourself with Compliance Topics
Given the focus on compliance, it’s beneficial to have a solid understanding of frameworks like ISO 27001 and GDPR. Brush up on these topics and be ready to discuss how they relate to customer success. Showing that you can navigate these complex areas will demonstrate your value to the team.