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- Tasks: Support customers in arrears with empathy while managing accounts and ensuring fair outcomes.
- Company: Join Manx Collections, a reputable financial services provider with a friendly team culture.
- Benefits: Earn up to £30,000, enjoy 25 days leave, and access a bonus scheme.
- Why this job: Make a real difference in people's lives while growing your career in finance.
- Qualifications: Experience in collections, strong communication skills, and a customer-focused approach.
- Other info: Office-based role in Basingstoke with opportunities for professional growth.
The predicted salary is between 30000 - 30000 £ per year.
About the opportunity: We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support. Due to continued growth, we are seeking an experienced Collections Officer to join their friendly and close-knit team. You'll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business. This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.
Responsibilities:
- Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
- Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
- Gather and verify customer information, updating CRM systems accurately.
- Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
- Issue reminders, notices, and assist with summons documentation.
- Maintain up-to-date and accurate records across all systems and reports.
- Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
- Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
- Support the wider team with general administration and reporting duties.
The successful candidate will be able to demonstrate the following:
- Previous experience in a collections or arrears management role (essential).
- Experience gained within financial services, lending, or asset-based finance (preferred).
- A calm, empathetic, and customer-focused approach to debt resolution.
- Strong negotiation and communication skills, both verbal and written.
- Excellent organisational and time-management abilities.
- Strong IT literacy, including CRM and Microsoft Office.
- A proactive and team-oriented attitude - ready to support colleagues and get stuck in.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
In return we are offering:
- A salary up to 30,000 per annum.
- Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days' annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Collections Officer employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about opportunities at Manx Collections. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your collections knowledge and customer service skills. Think of real-life examples where you've shown empathy and professionalism in tough situations – these stories will make you stand out!
✨Tip Number 3
Don’t forget to research Manx Collections! Knowing their values and how they treat customers can help you tailor your responses during the interview. Show them you’re not just another candidate, but someone who truly aligns with their mission.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, plus it shows you’re serious about joining the team. Don’t miss out on this fantastic opportunity – hit that apply button now!
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Officer role. Highlight your previous experience in collections or arrears management, and don’t forget to showcase your strong communication skills and customer-focused approach.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your empathy and professionalism, and how you can contribute to the friendly team culture at Manx Collections.
Showcase Relevant Skills: In your application, emphasise your organisational and time-management abilities. Mention any experience with CRM systems and Microsoft Office, as these are key for managing customer accounts effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Vero HR
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer communication and FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves working with customers who may be in difficult situations, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully handled sensitive situations, highlighting your ability to maintain professionalism while being compassionate.
✨Brush Up on Your Tech Skills
As a Collections Officer, you'll need to be comfortable using CRM systems and Microsoft Office. Before the interview, take some time to refresh your skills in these areas. You might even want to mention specific software you've used in the past, as this shows you're ready to hit the ground running.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.