Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers navigate finance options and resolve queries with empathy.
- Company: A leading UK financial services provider in the automotive sector.
- Benefits: Competitive salary, 25 days leave, ongoing training, and a supportive team.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Great communication skills and experience in customer service.
- Other info: Dynamic work environment with opportunities for growth.
The predicted salary is between 16200 - 19800 £ per year.
We are the internal recruitment partner for our client, a UK based financial services provider that offers interest free payment solutions, primarily within the automotive sector. Are you a great communicator who enjoys helping people and solving problems? We are looking for a Client Support Advisor to join our friendly, fast paced Contact Centre team. In this role, you will be the first point of contact for our customers guiding them through their finance options, answering questions, and providing practical solutions with empathy and professionalism. Every conversation you have will make a real difference to someone’s day.
Responsibilities:
- Handling inbound calls and supporting customers with their accounts
- Making proactive outbound calls regarding payments and account updates
- Resolving queries quickly and efficiently
- Supporting customers across phone, email, and live chat
- Working closely with internal teams to deliver smooth resolutions
- Contributing ideas to improve the customer experience
The successful candidate will be able to demonstrate the following:
- Excellent communication and people skills
- Experience in a contact centre or customer-facing role
- Strong attention to detail and organisation
- A positive, solution focused attitude
- Confidence using computers and Microsoft Office
- Resilience and the ability to thrive in a busy environment
- Live within a commutable distance to the offices in Melton Mowbray
In return we are offering:
- Competitive salary of £27,000
- Working pattern: Alternating weekly shifts—Week 1: 8am-5pm, Week 2: 9am-5pm, with a requirement to work every other Saturday with a day off in the week.
- 25 days annual leave plus bank holidays.
- Supportive team environment
- Ongoing training and development
- Opportunity to grow your career
Interested? Then APPLY now for immediate consideration.
Client Support Advisor employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Advisor
✨Tip Number 1
Be yourself! When you get that interview, let your personality shine through. We want to see how you communicate and connect with others, so don’t be afraid to show your enthusiasm for helping customers.
✨Tip Number 2
Do your homework! Research the company and its services, especially their interest-free payment solutions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Try role-playing common customer scenarios with a friend or family member. This will help you think on your feet and prepare for those tricky questions about resolving customer queries.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Client Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: As a Client Support Advisor, you'll need to shine in your written application. Make sure to highlight your communication skills and any experience you have in customer-facing roles. We want to see how you can connect with people even before the interview!
Be Solution-Focused: In your application, demonstrate your positive, solution-focused attitude. Share examples of how you've resolved issues or helped customers in the past. This will show us that you're ready to tackle challenges head-on!
Attention to Detail is Key: When filling out your application, pay close attention to detail. Typos or unclear information can make a bad impression. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our friendly team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Vero HR
✨Know the Company Inside Out
Before your interview, take some time to research the financial services provider. Understand their interest-free payment solutions and how they operate within the automotive sector. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Support Advisor, excellent communication is key. During the interview, practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you've successfully resolved customer queries or helped someone out, highlighting your empathy and professionalism.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that assess your problem-solving skills. Think of specific instances where you’ve had to think on your feet to resolve an issue. Be ready to explain your thought process and how you arrived at a solution, as this will showcase your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
