At a Glance
- Tasks: Create unforgettable, tailor-made holidays for clients while achieving sales targets.
- Company: Join a well-established UK tour operator with over 40 years of success.
- Benefits: Earn a competitive salary plus commission, with excellent remote support and training.
- Other info: Enjoy flexible working hours and generous holiday benefits, including 'Me' days.
- Why this job: Craft unique travel experiences and help clients create memories that last a lifetime.
- Qualifications: Previous travel sales experience and strong communication skills are essential.
Travelplanners are a well-established UK specialist long-haul tour operator with over 40 years of success in creating unforgettable holidays. We offer an exciting range of worldwide destinations, from tailor-made multi-centre USA itineraries and Florida holidays to villas and cruise and stay experiences. As we continue to grow, we're looking for a passionate, motivated and sales-driven Travel Advisor to join our successful homeworking team.
As a Travel Advisor, you will handle inbound enquiries via phone and email, designing high-quality, tailor-made holidays with a strong focus on customer experience and sales performance. This is not just about quoting holidays; it's about crafting journeys and confidently guiding clients to the best possible decisions.
Your day will include:
- Handle inbound customer enquiries via phone and email
- Create bespoke, high quality travel itineraries tailored to each client
- Convert enquiries into bookings while achieving monthly sales targets
- Proactively follow up quotes to maximise conversion
- Recommend enhancements that improve the overall holiday experience
- Maintain accurate and detailed booking records
- Follow company sales processes and quality standards
- Attend ongoing training and coaching sessions
What we are looking for:
- Candidates with the ability to simplify complex itineraries into clear, confident recommendations
- Confident communicators who can explain why certain choices improve the holiday
- Experience designing well balanced travel experiences (timing, location, flow)
Essential Requirements:
- Previous UK travel sales experience telephone based, direct to customer (essential)
- Previous experience of using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan) - Galileo preferred
- Previous experience dealing with incoming leads via email
- Previous experience using the Dolphin system
- Previous homeworking experience (essential)
- Proven success working to sales targets
- Experience creating tailor made itineraries
- Strong knowledge of USA travel, cruising, and villas
- Understanding of scheduled airlines
- Strong organisational, multitasking, and problem-solving abilities
- Confidence in leading customer conversations and decision-making
- Good IT and keyboard skills
- Flexibility to work shifts, including evenings and weekends
If you have a passion for the delivery of high-quality service and the ability to work in a highly organised way, then we want to hear from you!
What we are offering:
- £26,228 basic salary plus commission giving a £35,000 - £40,000 OTE
- 37.5 hours per week, including a one-hour lunch break. Working hours are 7.5 hours a day between the hours of 9am & 7pm Monday-Friday, 9am to 5pm Saturdays and 10am to 4pm Sundays with a day off in lieu when working weekends.
- Fully remote, with all equipment provided
- Excellent remote support and training
- 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
- 5 paid "Me" days per year
- An additional paid day off for your birthday.
- Financial, medical, and mental wellbeing programmes
Travel Advisor in Cambridge employer: Vero HR
Vero HR is an exceptional employer located in Peterborough, offering a dynamic work culture that prioritises employee well-being and professional growth. With a modern office environment and a comprehensive benefits package, including 25 days of annual leave plus your birthday off, Vero HR fosters a supportive atmosphere where team members can thrive while delivering outstanding client service.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Advisor in Cambridge
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Vero HR who are looking for fresh talent for roles like Travel Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Vero HR and give you a leg up for your Travel Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Advisor in Cambridge
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Advisor role at Vero HR.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Advisor position at Vero HR.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Vero HR.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Vero HR's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Advisor.
How to prepare for a job interview at Vero HR
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Vero HR.
