At a Glance
- Tasks: Manage delinquent accounts and negotiate repayment solutions while ensuring customer care.
- Company: A leading UK debt recovery and financial services business with a supportive culture.
- Benefits: Competitive salary, 25 days leave, bonus scheme, and wellness events.
- Other info: Join a friendly team with great growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping customers find practical financial solutions.
- Qualifications: Experience in recoveries or customer service with strong communication skills.
We are the internal recruitment partner for our client, a UK debt recovery and financial services business, providing professional, ethical and commercially focused solutions across the full debt recovery lifecycle.
Are you confident handling challenging conversations, finding practical solutions and making sound decisions?
We're looking for an experienced Recoveries Officer to manage delinquent, defaulted and impaired lending accounts throughout the recovery process.
You'll manage a varied portfolio across personal, commercial and asset finance, balancing commercial judgement, customer care and compliance to maximise recoveries, minimise losses and achieve fair customer outcomes.
Your responsibilities will include
- Managing and progressing delinquent and defaulted accounts.
- Contacting customers through telephone, email, letter, SMS and other approved channels.
- Assessing individual circumstances and determining appropriate recovery strategies.
- Negotiating repayment arrangements, settlements and sustainable resolutions.
- Identifying vulnerable customers and applying appropriate forbearance.
- Supporting asset recovery, repossessions and enforcement activity.
- Working with solicitors, insolvency practitioners, recovery agents, valuers and auction houses.
- Supporting litigation and insolvency cases, including bankruptcies, IVAs, administrations and liquidations.
- Maintaining accurate case records and producing portfolio and management information.
- Identifying risks, trends and opportunities to improve recovery performance.
- Ensuring every action complies with legal, regulatory and company requirements.
We're looking for someone who is professional, resilient, commercially aware and customer focused.
You'll ideally have experience in recoveries, collections, debt resolution, customer service or financial services, together with:
Excellent communication and negotiation skills.
- Confidence managing difficult or sensitive conversations.
- Strong organisation and the ability to prioritise multiple cases.
- Good analytical and problem-solving skills.
- Strong IT and systems capability.
- Excellent attention to detail and record-keeping skills.
- A genuine understanding of treating customers fairly and achieving positive outcomes. In return we are offering:
- Competitive salary circa £37,500
- Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days' annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme
- Various wellbeing and Social events throughout the year
Debt Recovery Specialist in Basingstoke employer: Vero HR
Join an established and internationally focused SME in Rochester as an Interim Finance Manager, where you will have the opportunity to make a significant impact on the finance function and contribute to the company's long-term success. With a supportive work culture that values hands-on involvement and problem-solving, you'll enjoy competitive benefits including a generous holiday entitlement, pension contributions, and potential for permanent employment. This role not only offers a chance to work closely with directors and operational teams but also provides ample opportunities for professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Specialist in Basingstoke
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Vero HR. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Vero HR.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Vero HR. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Debt Recovery Specialist in Basingstoke
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Vero HR and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Vero HR how you can be a team player!
How to prepare for a job interview at Vero HR
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Vero HR.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Vero HR's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
