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- Tasks: Contact customers to collect overdue payments and manage accounts with empathy.
- Company: Join Manx Collections, a reputable financial services provider with a supportive culture.
- Benefits: Up to £30,000 salary, 25 days leave, and a friendly team environment.
- Why this job: Make a real difference in customers' lives while growing your career in finance.
- Qualifications: Experience in collections, strong communication skills, and a customer-focused approach.
- Other info: Office-based role with opportunities for growth and various social events.
About the opportunity:
We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support. Due to continued growth, we are seeking an experienced Collections Officer to join their friendly and close-knit team. You will play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business. This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.
Responsibilities:
- Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
- Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
- Gather and verify customer information, updating CRM systems accurately.
- Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
- Issue reminders, notices, and assist with summons documentation.
- Maintain up-to-date and accurate records across all systems and reports.
- Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
- Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
- Support the wider team with general administration and reporting duties.
The successful candidate will be able to demonstrate the following:
- Previous experience in a collections or arrears management role (essential).
- Experience gained within financial services, lending, or asset-based finance (preferred).
- A calm, empathetic, and customer-focused approach to debt resolution.
- Strong negotiation and communication skills, both verbal and written.
- Excellent organisational and time-management abilities.
- Strong IT literacy, including CRM and Microsoft Office.
- A proactive and team-oriented attitude - ready to support colleagues and get stuck in.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
In return we are offering:
- A salary up to £30,000 per annum.
- Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days' annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Credit Controller in Basingstoke employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about collections roles. A friendly chat can lead to insider info or even a referral that gets your foot in the door.
✨Tip Number 2
Prepare for interviews by practising common questions related to collections and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share specific examples of how you've handled difficult situations with customers in the past. This will demonstrate that you’re not just about numbers but also about people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Credit Controller in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your collections experience and any relevant financial services background to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've successfully managed customer accounts and resolved arrears with empathy and professionalism.
Showcase Your Communication Skills: Since strong communication is key in this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Vero HR
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Controller and the specific responsibilities mentioned in the job description. Familiarise yourself with terms like 'delinquency', 'FCA regulations', and 'Treating Customers Fairly'. This will show that you're not just interested in the job, but that you also have a solid grasp of what it entails.
✨Show Empathy
Since this role involves working with customers who may be in difficult situations, it's crucial to demonstrate your empathetic approach during the interview. Share examples from your past experiences where you've successfully handled sensitive situations with compassion and professionalism. This will highlight your suitability for the role.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, how they support each other, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Highlight Teamwork
Since the job requires a collaborative approach, be ready to discuss your experience working in teams. Share specific instances where you supported colleagues or contributed to team goals. This will demonstrate that you’re not just a lone wolf but someone who thrives in a supportive environment.
