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- Tasks: Help customers manage overdue payments with empathy and professionalism.
- Company: Join Manx Collections, a reputable financial services provider with a supportive culture.
- Benefits: Earn up to £30,000, enjoy 25 days leave, and access a bonus scheme.
- Why this job: Make a real difference in people's lives while growing your career in finance.
- Qualifications: Experience in collections and strong communication skills are essential.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
About the opportunity: We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support. Due to continued growth, we are seeking an experienced Credit Controller/Collections Officer to join their friendly and close-knit team. You will play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business. This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.
Responsibilities:
- Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
- Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
- Gather and verify customer information, updating CRM systems accurately.
- Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
- Issue reminders, notices, and assist with summons documentation.
- Maintain up-to-date and accurate records across all systems and reports.
- Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
- Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
- Support the wider team with general administration and reporting duties.
The successful candidate will be able to demonstrate the following:
- Previous experience in a collections or arrears management role (essential).
- Experience gained within financial services, lending, or asset-based finance (preferred).
- A calm, empathetic, and customer-focused approach to debt resolution.
- Strong negotiation and communication skills, both verbal and written.
- Excellent organisational and time-management abilities.
- Strong IT literacy, including CRM and Microsoft Office.
- A proactive and team-oriented attitude - ready to support colleagues and get stuck in.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English.
In return we are offering:
- A salary up to £30,000 per annum.
- Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days' annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service - 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme.
- Various wellbeing and social events throughout the year.
Interested? Then APPLY now for immediate consideration.
Collections Officer in Basingstoke employer: Vero HR
Contact Detail:
Vero HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who might know about opportunities at Manx Collections. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing that interview.
✨Tip Number 2
Prepare for the interview by researching common collections scenarios. Think about how you would handle various customer situations with empathy and professionalism. We want you to showcase your calm approach and negotiation skills when it comes to debt resolution.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on your communication skills. This will help you articulate your experience in collections and demonstrate your customer-focused attitude effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so let’s get you that Collections Officer role!
We think you need these skills to ace Collections Officer in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Officer role. Highlight your previous experience in collections or arrears management, and don’t forget to showcase your strong communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your empathetic approach aligns with our values at Manx Collections. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, make sure to highlight your organisational and time-management abilities. Mention any experience with CRM systems and Microsoft Office, as these are key for the role. We’re looking for someone who can juggle tasks like a pro!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Vero HR
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around customer communication and FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role involves working with customers who may be in difficult situations, it's crucial to demonstrate your empathetic approach during the interview. Prepare examples from your past experience where you've successfully handled sensitive situations with compassion and professionalism. This will highlight your suitability for the role.
✨Brush Up on Your Negotiation Skills
Expect questions about how you would handle negotiations with customers. Think of specific scenarios where you've had to negotiate payment plans or resolve disputes. Practising these responses will help you articulate your negotiation skills effectively during the interview.
✨Be Team-Oriented
The job mentions a collaborative team culture, so be ready to discuss how you work well with others. Share examples of how you've supported colleagues in previous roles or contributed to a positive team environment. This will show that you're not just focused on individual success but also value teamwork.