Business Operations Coordinator in Basingstoke

We are the internal recruitment partner for our client, a UK debt recovery and financial services business, providing professional, ethical and commercially focused solutions across the full debt recovery lifecycle. Are you highly organised, analytical and detail oriented, with a passion for producing accurate reporting and maintaining high-quality data? We're looking for a Business Operations Coordinator to support the Collections and Recoveries operation through a combination of administration, reporting, reconciliation and data quality activities.

You'll play a key role in ensuring portfolio information is accurate, reporting is delivered effectively and operational controls are maintained. Your responsibilities will include:

• Providing administrative support across the Collections and Recoveries function.
• Maintaining accurate customer, agreement and portfolio records across internal systems.
• Supporting banking, payment administration and reconciliation activities.
• Assisting with customer and client invoicing and write off administration.
• Maintaining clear audit trails, supporting documentation and operational records.
• Producing regular management information, portfolio reports and performance dashboards.
• Supporting monthly client and funding partner reporting requirements.
• Extracting, reviewing and reconciling data from multiple systems and reporting tools.
• Using Excel and Power BI to analyse portfolio performance and trends.
• Investigating data discrepancies and supporting resolution of reporting issues.
• Monitoring data quality and identifying inconsistencies or reporting exceptions.
• Supporting month-end reporting, reconciliation and stakeholder reporting activities.
• Maintaining procedure documents and training guides to support operational consistency.

We're looking for someone who is organised, proactive, analytical and highly detail focused, with the confidence to investigate issues and challenge information when figures do not reconcile. You'll ideally have experience within collections, financial services, lending, asset finance, reporting or regulated operational environments, together with:

• Strong Microsoft Excel skills.
• Experience producing management information, reporting or operational analysis.
• The ability to work confidently with large datasets and multiple information sources.
• Strong attention to detail and accuracy.
• Excellent organisational skills and the ability to manage recurring deadlines.
• Good written and verbal communication skills.
• The ability to work independently whilst collaborating effectively across teams.
• An understanding of controls, audit trails and data governance principles.
• Experience using Power BI would be advantageous.

In return we are offering:

• Competitive salary circa £31,000, depending on experience.
• Office-based role in Basingstoke, Monday to Friday, 9:00am - 5:00pm (35 hours per week).
• Friendly, collaborative team culture with a supportive management approach.
• 25 days' annual leave plus bank holidays.
• Opportunities for growth within a well-established and expanding financial services organisation.
• Discretionary bonus scheme.
• Death in service - 4x annual salary.
• Pension contributions 4% employer, 5% employee.
• Employee Assistance Programme.
• Various wellbeing and social events throughout the year.