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- Tasks: Join our sales team to create tailor-made travel itineraries and convert quotes into bookings.
- Company: USAirtours is a dynamic company specialising in unique travel experiences across North America and the Caribbean.
- Benefits: Enjoy uncapped commission, generous holiday, remote work options, and wellness programmes.
- Why this job: Be part of a vibrant team, craft unforgettable holidays, and thrive in a target-driven environment.
- Qualifications: Experience in travel sales, strong knowledge of USA destinations, and excellent customer service skills required.
- Other info: Flexible hours, comprehensive training, and fun company events await you!
The predicted salary is between 24000 - 42000 £ per year.
USAirtours are a dynamic and forward-thinking organisation specialising in tailor-made travel services to the USA, Canada, Mexico, and the Caribbean.
Are you an experienced travel professional with a passion for crafting unique tailormade holiday experiences? Are you passionate about the areas we cover and thrive in a target-driven environment? If so, we want you to be part of our vibrant sales team!
Responsibilities
- Handle enquiries from travel agents via phone and email, providing expert guidance and support.
- Create high-quality, tailor-made travel itineraries, ensuring the best match for the agent’s requirements.
- Convert quotes into bookings while meeting or exceeding monthly sales targets.
- Follow up on all quotes with calls and emails to maximise conversion rates.
- Offer upgrades and ancillary services to enhance client packages.
- Maintain clear and detailed notes for every quote and booking to ensure seamless service.
- Adhere to trade policies, call structure guidelines, and quality control processes.
- Attend training and coaching sessions to continuously improve knowledge and performance.
Requirements
- Previous in a similar tour operator role or in a retail travel agency with previous experience of selling tailormade holidays.
- Proven ability to meet sales targets in a fast-paced environment.
- Strong knowledge of USA travel destinations and products
- Confident and friendly telephone manner with excellent customer service skills.
- Ability to multitask, solve problems, and work well in a team
- Previous use of Airline Reservation Systems (Galileo preferred).
- Experience with Dolphin or similar booking systems.
- Competitive salary with uncapped commission (realistic OTE £32,000, although, high achievers earn over £40,000).
- Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
- An additional day off for your birthday.
- Working from home
- Flexible Annualised hours for work life balance
- 5 Me days per year
- Company shares incentive plan
- In house coaching programme
- Comprehensive Training: Expert training to help you succeed in your role.
- Financial, medical, and mental wellbeing programmes, including:
- Employee Assistance Programme, including wellbeing support.
- Mindfulness and meditation courses.
- In-person company events (twice per year).
- Access to qualified financial advisors
- Pension hunter services
- Virtual GP appointments
- Yearly allowance for eye tests, dental additional therapies.
- Discounts on personal holidays
- Familiarisation trips and incentives.
Hours of Work
37.5 hours per week, including a one-hour lunch break.
Shifts within Monday-Friday (9am-5:30pm), Saturdays (9am-5pm), and Sundays (10am-4pm) with a day off in lieu when working weekends.
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Trade Sales Consultant employer: Vero HR Ltd
Contact Detail:
Vero HR Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Sales Consultant
✨Tip Number 1
Familiarise yourself with the key travel destinations covered by USAirtours, such as the USA, Canada, Mexico, and the Caribbean. This knowledge will not only help you in conversations with potential employers but also demonstrate your passion for crafting unique holiday experiences.
✨Tip Number 2
Practice your sales pitch! Since this role is target-driven, being able to confidently present tailor-made itineraries and upsell services is crucial. Role-playing with a friend or family member can help you refine your approach and boost your confidence.
✨Tip Number 3
Network with other travel professionals and join relevant online forums or groups. Engaging with others in the industry can provide valuable insights and connections that may lead to job opportunities at USAirtours.
✨Tip Number 4
Stay updated on the latest trends and changes in the travel industry, especially regarding tailor-made holidays. Being knowledgeable about current events and customer preferences will set you apart during interviews and show your commitment to the role.
We think you need these skills to ace Trade Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the travel industry, particularly any roles where you've sold tailor-made holidays. Use specific examples to demonstrate how you’ve met sales targets and provided excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for travel and your knowledge of the USA, Canada, Mexico, and the Caribbean. Mention why you want to work with USAirtours and how your skills align with their requirements.
Showcase Relevant Experience: When detailing your previous roles, focus on your achievements in sales and customer service. Include metrics or examples that show how you successfully converted quotes into bookings and exceeded sales targets.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the travel industry.
How to prepare for a job interview at Vero HR Ltd
✨Know Your Destinations
Familiarise yourself with the travel destinations covered by USAirtours, such as the USA, Canada, Mexico, and the Caribbean. Being able to discuss these locations confidently will demonstrate your passion and expertise during the interview.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Highlight specific strategies you used to convert quotes into bookings, as this is crucial for the Trade Sales Consultant position.
✨Demonstrate Customer Service Excellence
Be ready to discuss your approach to providing exceptional customer service. Share experiences where you handled enquiries effectively and went above and beyond to meet client needs, as this aligns with the company's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programmes, and growth opportunities within USAirtours. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
