IT Administrator in Royal Tunbridge Wells

We are the internal recruitment partner for a UK-based professional services organisation that supports businesses in enhancing their people management functions and overall organisational performance. They are a well-established and growing organisation, currently seeking an IT Administrator to join their team. This is a fantastic opportunity for someone looking to build their career in IT, combining hands-on technical support with exposure to IT operations and improvement initiatives.

You will play a key role in ensuring the smooth day-to-day running of IT services while working closely with an external Managed Service Provider (MSP). Working alongside the IT Manager and MSP, you will act as the primary on-site IT contact, supporting users, coordinating requests, and contributing to ongoing improvements across systems and processes.

Responsibilities:

• Act as the primary on-site IT contact, providing first-line support to users and working closely with the external IT MSP.
• Log, triage, and coordinate support requests, ensuring timely resolution and escalation where required.
• Manage joiner, mover, and leaver processes, including user accounts, access, and equipment allocation/recovery.
• Set up and support devices (laptops, mobiles, peripherals) and assist with user onboarding and mobile device management.
• Maintain IT documentation and asset registers, ensuring accuracy across systems, equipment, and procedures.
• Act as a liaison between the business, MSP, and external suppliers, supporting communication and service delivery.
• Support routine IT operations such as software rollouts, system updates, and device refreshes.
• Assist with small IT improvement initiatives, system changes, and rollout of new tools, including user guidance and training.
• Promote IT best practices, including security, data protection, and effective system use across the organisation.

The successful candidate will be able to demonstrate the following:

• Experience in an IT support or systems administration role.
• Good understanding of Microsoft 365, Active Directory / Entra ID, and Windows environments.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• Clear communication skills, with the ability to support both technical and non-technical users.
• A proactive, enthusiastic approach with a willingness to learn and develop.

Desirable but not essential:

• Experience with Microsoft 365 administration (user management, permissions).
• Familiarity with ticketing systems.
• Basic understanding of networking concepts.
• Experience supporting mobile devices or MDM tools.
• Interest in cyber security or IT improvement projects.

In return we are offering:

• Competitive salary of £30,000.
• Hybrid working – 3 days in the office (Tunbridge Wells / Maidstone) and 2 days from home.
• Opportunity to gain certifications and develop professionally.
• 25 days holiday (increasing by 1 day from year 3, up to a maximum of 30 days) + bank holidays.
• Birthday day off.
• Life cover from commencement of employment.
• Workplace pension scheme (auto enrolment after 3 months of employment).
• Private Medical cover for employee (company pays for membership, employee pays tax element – after successful probationary period).
• EV Scheme (after 12 months service and additional eligible criteria applies).

This role offers the opportunity to develop your IT skills through hands-on experience, training, and certifications, with a clear pathway into more technical or project-focused roles.